Nevaeh Salon & Spa of Hartville

"My pedicure was good! Service was great, my appointment time was missed by 20 minutes, but everyone apologized. I would go back."

"Pedicure was nice. The room is really noisy though and they run the news, which is not a relaxing atmosphoete."

"Worst experience ever. The woman i normally see they said no longer does anything except nails. The girl on the phone suggested a woman, who I later found out hasn’t been with this salon very long, I was EXTREMELY SPECIFIC on what I wanted. My hair was cut short over a year ago due to a medical issue- I have been trying to grow it out including spending a lot of money on vitamins to help the process. I wanted to be able to grow it long in front with short back- a slanted Bob. I was very detailed about this. Used my hands to describe it I thought she understood me. She didn’t layer or touch the back at all instead she took off 5 inches in the front and feathered my hair to frame my face which is the EXACT opposite of what I asked for. That unfortunately wasn’t the worst part. I was told by the manager that the owner would call me, they would attempt to fix my hair and I’d receive a gift card or something to compensate me on the damage that was done because I was so distraught that I was literally in tears. No one called me I had to call them. Then I was able to see the hairdresser I originally requested and Kim did a good job trying to fix what Casey had destroyed. I tried to schedule another appointment with Kim and they wouldn’t let me. All the owner and manager kept saying was how sorry they were and that they couldn’t replace the hair Casey cut off… of course they can’t but the customer service was a disgrace, they kept asking me over and over again what happened like I was lying about it even though I offered to pay Kim for her time and did give her a nice tip for fixing my hair, I wasn’t looking for a hand out or anything other than what they said they were going to do in the first place. If someone can’t listen to the client and do as they ask especially with hair they should not be there and losing that much hair over a “mistake” to me should be compensated in some way other than having to lose even more inches to correct it. I get accidents happen but telling me it will be compensated and that I would be contacted then not doing what they said they would do is like adding insult to injury. I really love how Kim cuts my hair but unfortunately I won’t be returning since no one can seem to understand what customer service is."

"Friendly. Great job. No one explained the price ranges of pedicures. I would've liked to know I needed more than my gift card. Otherwise, great!"

"I’ve been going to Nevaeh since 2016. My first hair stylist was lovely. I went to her for a few years. She moved away and I was recommended to another lovely hairstylist there. I saw her for a while also until she stopped doing hair. Through the years, I’ve always had a great experience. Everyone was super friendly and they were pretty accommodating to my busy schedule. When my stylist left a few months ago, I tried two other girls. The first one was very standoffish. She barely talked to me. She was very rough with my hair. Constantly tugging at my head. It felt like my hair was getting ripped out. She never asked me what I really wanted. She touched up my roots and cut my hair. She maybe spent 5 minutes cutting my hair. It just seemed like she could care less. I spent $100 to get thrown around in the chair. Today I went to another girl for the same thing- a color retouch and cut. She was better but still not great. She got dye all over my forehead that she didn’t even bother to wipe off. My back got soaked somehow at the bowl. She did spend more time on my hair but again, for $100 I expect better service. Unfortunately I will be going elsewhere in the future."