Riley's Pools & Spas Inc
6504 Glenway Avenue, Cincinnati, Ohio, United States
About the Riley's Pools & Spas Inc
Riley's Pools & Spas Inc is a reputable general contractor and store located at 6504 Glenway Avenue in Cincinnati, Ohio. They specialize in the installation, maintenance, and repair of pools and spas, offering high-quality products and exceptional customer service. Whether you're looking to build a new pool, upgrade your existing spa, or simply need supplies and accessories, Riley's Pools & Spas Inc has everything you need to create the perfect oasis in your backyard. With years of experience and a dedicated team of professionals, they are committed to providing top-notch service and ensuring customer satisfaction. Visit them today to turn your backyard dreams into reality.
Photos of Riley's Pools & Spas Inc
6504 Glenway Ave, Cincinnati, OH 45211, United States
Opening hours of Riley's Pools & Spas Inc
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
Day off
Reviews of Riley's Pools & Spas Inc
"I had a terrible experience with a different pool company. I contacted Riley’s Pools and Spas to discuss fixing the other company’s error. Spoke with Brian who was super nice, polite, and helpful. They were out within 3 days and fixed the problem within 30 minutes. This will definitely be our “go to” for any future pool needs."
"Highly recommend. We worked with Joe and his team in connection with a replacement pump from Pentair (another company installed the original and it was bad). From start to finish, they were professional, courtesy, had great communication, and did a great job. Would use them for all my pool needs if they serviced my area. Thanks, Riley's for getting us back up and running."
"I am unsure if they are inept, lazy, disorganized, or worse. In May...(6 months ago) I brought in a Pentair pump under warranty for them to diagnose. I did them a favor by running it out to them versus them having to come out to my house. They diagnosed the issue and Pentair approval replacement under warranty in May. Rileys said they would have the pump sent to me. In June I called and they said they hadn't received the replacement yet. In July they kept claiming the same. They would promise to get back to me and never did. They kept stringing me along saying this was Pentair's fault and that they haven't sent the replacement. This dance dragged into August and then September at which point I called Pentair. Pentair told me they lied, they had the tracking number for the replacement pump and a date they received it. I guess Rileys must have sold the pump as their own to make money off it? Pentair then tried following up with Rileys and despite numerous messages, they said Rileys never called them back and that a bunch of people were now involved. Pentair is direct shipping me a replacement and now has to follow up with Rileys to see if maybe they can get an answer about what they did with the pump they were sent and why they have been ignoring me AND Pentair themselves. AVOID THIS PLACE AT ALL COSTS."
"Mark opened and closed our pool a few times, and somehow the closing price jumped significantly the second time he closed it. He also replaced a pool liner last year that took over a month longer than his estimated date of installation, to where we barely got to use the pool last year. But my main concern was the quality of the liner installation - many large wrinkles that make me concerned about cleaning the bottom and how easily the liner could be damaged."
"Our pool liner had faded and had a huge tear in the corner. We checked pricing with a few different pool companies and eventually decided on Riley's Pools to install the new one. We met with the owner on 6/16, decided on a liner style, paid half up front, and then asked how long it would take. He thought we would have it installed around the week of July 11th. We checked in a few times with him however our liner had not arrived from the mfg yet. Finally on 8/3, we received a call and they had someone out that same day draining our pool with their pump. Then on 8/4 at around 9am, they had 4 guys come out, remove the NASTY old liner, made minor repairs to the bottom of the pool, and then began the new liner install. Around 1:30pm, they had their suction tool installed (to keep the liner in place and minimize wrinkles) and started to fill the pool with water. We received a call that evening, since we were not home for the guys to tell us in person, to turn off the water once it reached a specific level in our pool but keep the vacuum/suction tool turned on. The next morning at 6am, the water level was where they needed it to be. As a side note, we measured our flow rate by filling up a 5 gallon bucket of and timing it. At that time, it took 30 seconds to fill the bucket which is about 6 seconds per gallon. Our pool is ~20,000 gallons x 6 seconds per gallon = 120,000 seconds / 60 seconds in a minute = 2,000 minutes... / 60 minutes in an hour = 33.3 hours to fill. On 8/5, I called them when they opened at 10am, they had 2 guys out there around 12:30pm removing their tools, installing the jet and skimmer covers, inspecting the liner, and doing general cleanup. On 8/6, I started testing the chemicals and adjusting as needed and then started adding the 533 lbs of salt needed for the salt chlorinator. I still need to talk with them about some tightness in the liner around the steps. Even though it took 3 weeks longer than expected to get the liner installed, we're VERY happy with it so far."
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