Ambiance Nail Spa

"As a regular of this specific salon for at least 5 years and of ambience well beyond that, it hurts that I feel the need to write this review. On January 29th, I went to get a simple SNS change due to my consistent nail tech being on vacation. This review should not reflect the customer service of the nail tech that actually did my nails, while mistakes were made. They have always been phenomenal and is the only nail tech that does my pedicures and always has me leaving so happy and confident with my toes. The evening of 1/29 I noticed that I had been feeling a bad burning sensation around multiple fingers. I know sometimes accidents happen and fingers get knicked so I waited for the pain to stop. The following day the sensation became worse. I called the salon because my actual fingers were in so much pain and the manager very reluctantly offered me an $11 discount on my $60 service that I was completely unhappy with. Within the whole conversation there was little to no compassion or genuine apology within it. Instead of writing a review, I again, waited for the pain to subside. I sent the GM another text asking her to rethink her decision because as a loyal customer I felt completely disregarded like my pain and unhappiness with my service that I pay for and tip $15-$20 for EVERY single appointment was not up to my standards or maybe anyone's standards. I then, again, allowed her to not respond to me and wait out my pain. My middle finger, the worst, became very swollen. On February 5th at 3:23pm I called the salon asking for the manager to give me a call because my finger was so swollen and in pain. I waited until today, 2/9, to write this review because no texts were responded to and I never received a call. I have never ever in the decade I have been getting services with this company had a negative experience at all and would never ever expect to be handled like this from Ambiance. I am extremely hurt and actually embarrassed to the point that I never want to show my face inside of this salon again. I love ambience and have brought in so many family members and friends to this company and it’s extremely unfortunate that I had to have this experience so long into this relationship. I am not sure what I expect but some acknowledgement of what I went through and genuine concern that a loyal client does not feel appreciated. UPDATE: February 25th and no one has reached out by any means. Many other reviews have been responded to while mine has been ignored. I wonder why that is."

"I had a great experience! First of all when I called to schedule the appointment the lady at the front desk was so polite and understanding. I called to say I was going to be a little late and she was very accommodating. Then, Trish did an AMAZING job on my nails. She gave me exactly what I wanted and took so much care with every step. I could not have been happier. Will definitely be back."

"These are by far my favorite nails I have ever had!! I have been coming to Ambiance for years and never had a bad experience with any of the techs, but Phillip really impressed me and went above and beyond to make sure that I was happy with the final product. Besides the super cute design, he took his time to correct any flaws and make sure that the shape was perfect without me even asking. My nails have never been so uniform and flawless!! I highly recommend booking an appointment with Phillip if you appreciate attention to detail and value quality and a tech who is careful and takes his time."

"In all my years of getting my nails done never have I ever had an experience as bad as the salon. To start off when I get into the salon, not one time, did my nail tech, do the proper infection control, use proper techniques, and even used the wrong drill on my finger, which caused every single one of my cuticles to bleed. I know these are the wrong things to do because I went to nail school and I had even told the nail tech that I did not want him to be using that drill because I knew it would cut me. I thought my nightmare is over after the salon owner gave me 20 percent off at my next appointment, even though I obviously will not be coming back. My nails are now coming off each one being completely infected. NEVER come to this filthy salon. The PAIN I have went through at this salon is absolutely unacceptable. Not only that, but I am a server constantly using my hands, no one wants to look at infected finger nails so it is effecting every aspect of my life . DO NOT COME HERE!!"