O'Reilly Auto Parts 6602 North Ridge Road, Madison, OH 44057

"As I was shopping around for an alternator for my truck the last stop was O'Reilly's. When I walked Tom was the 1st guy to speak with and told him what I was looking for he looked it up and came back much cheaper but with 2 options. So he did some research to figure out the correct part I would need. Mike joined in and also assisted in to help. With a bit of brain storming we came up with a solution. Both of these guys were extremely helpful and went out of their way to get me what I needed. Thank you both."

"Have had to purchase rear wiper blade and right front headlight bulb on 2 separate occasions. Got John both times and he was fantastic. Bought the wiper, he walked out and put the new one on. Bought the headlight, he went out to check it out, popped the old one out and put the new one in. Guy is on top of his job and is completely focused on helping the customer. Great asset to this organization."

"First, they gave me the wrong parts. Went back to return and get a refund and was told the cores that I took in when getting parts were all ready gone. Asked to speak to the manager, manager was "unavailable". Said to the cashier, "well, pay me for the cores and I'll be out of here " Cashier goes and speaks to the manager. All of a sudden, the cores turned up. Then, there wasn't enough money to refund my purchase. The cashier was new and had to keep asking the manager (that I NEVER even saw) what to do. After 45 minutes, they gave back my money back. Will never go there again or recommend them to anyone."

"Thank you for great service. I bought the parts needed to get check engine light off and put high octane fuel. After replacement parts and fueling, engine light went off immediately. Thank you again and much apprecaited!"

"Always a good experience. If they aren't sure of the answer to my question, they are honest, yet still offer their best educated guess. Transparency goes a long way these days."