Litehouse Pools & Spas

"Update 1/19/24 - opened the terrible designed cover that has broke in every place to an empty Hot tub. Yep wasn’t empty before. Time to get a new one. Not worth dealing. Hits keep rolling. What junk. I mean junk! Go somewhere else ! Anywhere 9/15/2021 - Panel installed and working. Cover bracket snapped it half. Good stuff lol July update - no word on panel or service date. Dead in the water. DO NOT BUY FROM LITEHOUSE JUNK AND POOR SERVICE Update June 2021. What do you know…. Something broke again. This time main touch panel. Looks like moisture now has got inside the lights and the screen. Must have forgot to waterproof the hot tub. Oh and the rope lights that fell off were glued back on with zero concern for aesthetics. Just hit year one of this tub. I can imagine how well this thing will hold up going forward! update Feb. 2021. Add lights to the list as main one is out and I’m told light only has a 6mo warranty. Tub is only 8 months old. Do NOT buy a Artesian tub and if you get a lemon don’t expect Litehouse to hold their manufacturers accountable. Zero Stars! -update light had water in it. Obviously not sealed properly. Water feature rope light fell off so they put glue everywhere. Looks awful but hey it stuck. Nice People but So far so BAD. Bought and Artesian Elite Piper Glen Spa. After being sold a 2019, then told a 2020 was all they had I paid more. Only to receive a 2019. List of issues with tub to date (Delivered only 3 MOTNHS AGO) Needed fixed or replaced -Knob -Pump -Touch Panel - LIghts -Speakers -Cover/Panels - Current as tech damaged -Heater - Current -Filtation system - poor and under review The only thing that as worked has been the top cover and plastic stairs! I have asked Litehouse to replace this tub. Hopefully they will do the right thing and I can give them a better rating. As a pool and spa owner for a long time, I CURRENTLY would not buy anything from them again"

"We bought a hot tub here in July. Since then we have nothig but problems with the touch screen controls. We requested sevice after the only way we control turn off the spa was to kill the power. The service deptment is slow. Wait it is awful. You are waitng weeks for service. WEEKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And they do not care. The lady on the phone was very nice , but she calmly spoke warranty and was helpless to assist. Now our tub is leaking for unknown issues. Did I say we paid $13K for hte tub? BUY a different brand! Should have went back to the Hot Springs. I will update as this goes."

"I bought a hot tub a little over a year ago and had a terrible noise from the first day coming from pump #2. Service said sometimes they are a little noisy. although the two pumps are exactly the same one vibrates like a chainsaw. Now the pump is spraying water from the seal and they want $150 just to look at it even though this has been an issue since the first day. Customer service is very rude and has no knowledge of their product at all. If I could rate it less than one star I would. Don't waste your time with this business."

"I bought an above ground pool 8 months ago. The pool sat in my garage for 4 months while I waited for them to come and install it. After several calls they came out and hurriedly set it up. After they left the pump and filter leaked. I contacted them again today to get an estimate for my insurance to have them repair it. After a week no one called so I called again . The guy on the phone says they wanted $250. To come out and estimate the cost to repair the damage. This whole experience has been a mess. I wish I’d bought my pool somewhere else"

"Very happy with my experience here. The staff is friendly and willing to answer questions. It would be nice if more hot tubs were filled and on in the store though."