Lowe's Home Improvement

"I bring my dog here when it is cold outside. We walk all the isles and I always find something I need but forgot about! A great dog friendly store!"

"Aparently it’s okay to have skittish pit bulls in the store. Dude had his pit with him, me and my husband looked at it, and it didn’t like that too much. OUTRAGEOUS. Lowe’s, you need to do better at regulating this before someone gets hurt. —look, I love my dogs to death and miss them when I’m not home, but you don’t need to take your dog everywhere with you. People say they’re service dogs, I doubt they can show a license though. Service dogs use to be for the blind, deaf, epileptic, etc. - now they appear more as comfort animals. We all have anxiety people. Leave your dogs at home! Let alone dogs that can cause SERIOUS PERMANENT DAMAGE TO SOMEONE. Society doesn’t seem to know what’s appropriate anymore."

"11/16/23 9:45am MRV Return # 91942 Took a gutter and a few other items back to exchange out because they were wrong pieces. My wife had our Lowe's Card and receipts in her purse, at work with her. We spend 1000's of dollars yearly at your store. Not only did the woman that "helped" me accuse me of not purchasing them at your store she was so rude to me that even the customer behind me said something about it. This woman should absolutely not be the face of your company. Her customer service skills are lacking, to say the least!!"

"Ordered a replacement door for our house that arrived with the contractor but missing parts. The installation went well and replacement parts were ordered. THIS WAS THREE MONTHS AGO! Since then the contractor and I have been getting the run around. This is the worst customer service I have ever received. This is the most convenient big box hardware store for me. I will continue to shop here for the items I need, but only if I can carry it out of the store. I will never order thru Lowe's again."

"Don’t go here unless you know what you need and how to do what it is your doing! The people here are just trained to take your money and tell you what aisle products in after they’ve looked it up on their handheld device of course. We had a Lowes rep order us a washer/dryer combo online, we were in store but of course what we wanted was not in stock. The rep didn’t attach a promo, training issue, management said they’d deliver and install the free item we were supposed to receive with our unit…. After 3 weeks of waiting and deliveries that just never happened… we ended up just picking it up and installing it ourselves. Just sad the customer doesn’t come first anymore. Employees have no work ethic. They just complain about not getting paid enough and how hard their life is…."