Airstream Factory Service Center

"I have had service done here 3x over the past decade. The folks there were very accommodating, pleasant and easy to work with. The quality of the work done, even some off the cuff custom work has been top notch. The factory tour is must do as well as the company store where you can get nearly anything Airstream related. One of the best parts of factory service (at least pre-pandemic days) was that compared to going the dealer repair route, having to get approval for warranty work, then waiting on parts, approval, parts and factory employees are all at the same location, making repairs and needs very quickly addressed with far less downtime. **Edit** Just got back from a trip to JC (10/23) and stopped and toured the new trailer factory and the heritage museum. It's over 3x the size of the old. Incidentally, there are I believe 3 different tours avail. The trailer factory, the motorized (the old factory now dedicated to motorized) and basecamp. Only had time for the trailer tour, but wow, how things have changed in 10 years!"

"The Airstream factory tour is very interesting even if you're not looking to buy one. I am impressed with the company, management, and employees who work here. Quality is a number one concern with them and they take many steps to insure they are delivering it. A good bunch of people work there, about 1200 or so in a small town. Airstream takes good care of it's employees. A good company with good workers producing a great product."

"We just had a terrific experience at the Airstream Factory Service Center in Jackson Center, Ohio. It might sound strange to say we had a good time at the service department, but we did. From the moment we pulled into the complimentary Terraport to camp with full hookups, to the check-in process and our interactions with our tech (Jordan) and the front desk team, our experience was pleasant and even enjoyable. Airstream made the process super easy. We booked our appointment online and provided a list of items we wanted checked—we purchased our 2023 Pottery Barn Airstream about 11 months ago, so we are under warranty. A member of the Airstream team contacted us and quickly responded to questions. We even got an email a couple days before our appointment, asking if we wanted to add to our list. The morning of our appointment, we stayed in our complimentary camping spot until a technician picked up our trailer and pulled it by tractor into the service bay at 7 AM. That’s when we met our technician, Jordan. He walked through our trailer and reviewed our list with us. Jordan was very professional. By the way, most of our items were minor, some cosmetic. We even added another item to the list at the morning walk through. Jordan explained that he would order parts and get right to work. We were to come back around 3 PM. After enjoying breakfast at a local place, we headed to the Mothership—the Airstream Heritage Center, which includes the Airstream factory and a museum. Be sure to pre-book the free factory tour online. The tours do fill up! The museum is free if you are having Airstream work done, but the cost is minimal, if you are not. We thoroughly enjoyed both the factory tour and museum. By the time we finished, it was time to go meet Jordan for an update. The waiting room at the service center is comfortable and offers complimentary water and coffee and light snacks and assorted beverages for purchase. Our repairs took a second day, so our trailer was returned to our camping spot and picked up again the next morning. Our customer satisfaction is off the charts! Jordan did an amazing job with our Airstream. Thank you to all on the Airstream team: Jordan and his coworkers in the service center, the factory tour guide, the museum staff and even the women who work at the coffee counter at the museum made this a wonderful experience. We look forward to returning in the future. We are leaving Jackson Center, Ohio, feeling like VIPs!"

"I’ve owned my Airstream Interstate for 5 years, and 345,000 miles. I work from the road, and it sure beats sleeping in hotels every night Luckily while crisscrossing the country it’s easy to swing in, and pick up parts whenever I have any issues. Also took the factory tour, and it’s a pretty impressive facility. Love my Airstream"

"What a great time we had on the factory tour and visiting the heritage center museum. Very impressive history of Airstream, nice gift shop with lots of unique Airstream items, and a really interesting factory tour. I’m so impressed with the attention to detail, quality of materials, pride of workmanship and quality control. I can now definitely appreciate the difference and understand the premium cost of an Airstream. I also have a new life goal… to own one!"