Starbucks,

22841 Chagrin Boulevard, Beachwood, OH 44122

"The place was overcrowded. Floor was not clean. I asked for warm late but got it hot and got burned. And as a cherry on top of the cake, the guy who prepared my food did not even bother to call my name when it was ready. This place is in a deep need for some amends."

"This Starbucks location has to be by far one of the worst locations I have ever been to. The parking is terrible. It’s like you are literally playing bumper cars getting in and out of there at certain times of the day. The actual Starbucks store is small and usually very crowded because the staff in there are so slow on purpose because it’s so obvious that they would rather be anywhere else but there, waiting on customers. Not only are they slow in cranking out the beverages, they do not even make them correctly, and their customer service skills are deplorable. When you try and ask any of them about their promotions or specials on the app, they have no idea of what you are referring to. To be honest, it’s quite a site to sit in there watch how disgusted and disappointed customers leave on a regular basis because of how long they have had to wait or how horrible their order has been messed up, or even to watch the one female employee with short curly pinkish hair talk so foul to customers on a consistent basis. At the end of the day, it’s expensive coffee, it’s an expensive experience. But dang it, for me- it’s not going to be a MISERABLE expensive coffee experience! I will take my money somewhere else and be treated decently."

"Very rude and unprofessional staff. While my friend and I were waiting for our drinks, the staff were complaining about being there, how much they were getting paid, and being rude to customers. The man that was working behind the counter was huffing and puffing and threw his apron on the ground. A customer asked for a cup of water, and he threw his hands up and slammed it on the counter annoyed. Another staff was more worried about making her own food and drinks to take home, and proceeded to walk out with several drinks and was laughing. I only ordered 2 drinks, a Java chip frapp and a chai latte, and they charged me for 3 drinks. The Java chip frapp was half way filled with whipped cream as you can see in the picture."

"Here at the Starbucks on Chagrin there's this awesome cashier who just does everything and he does it with freaking smile. I've come in here three times this week and it's been very busy. He stays poised and polite all the time. I love workers like him. Keep it up Johnny!"