BIGGBY COFFEE 20609 Fairmount Boulevard, Shaker Heights, OH 44118

"Great coffee, tasty food & lovely atmosphere!!! But, make sure to check your order, before you leave. Usually customer service is good. But unfortunately, not today. My husband and I have frequented Biggby often over the last 2 months. This morning husband ordered a medium decaf Teddy Bear for me. Just the way I like it, the whipped cream dressings and all. Yum! He ordered it in a large cup so it would maintain. Once opening it, the dressings & whip were totally missing. Ok, mistakes happen. He takes it right back, and he had to pay for the coffee, again! The guy made him pay for 2 cups of coffee, on their mistake. Really!?!? Not, a big deal, but very disappointing. We'll be back! But, be SURE to check your coffee order before you leave, or you may have to "pay" for their mistake."

"Love this drive-thru. They do a 50% military discount, which is mind-blowing, but even if they didn’t I would still go!! Cold brews are a regular for me, and if I’m feeing crazy, I get the Avalanche, which is mint-mocha goodness."

"first time here, i have no complaints. everyone was nice, food came out in seconds…literally! i got a mocha mocha and surprisingly i didn’t ask for sugar because i don’t like a dark mocha. i’ll be back for more drinks, i don’t like frozen coffee drinks but i’ll try them from here. sorry for the half eaten bagel sandwich, i forgot to take the picture before i started. i tried it with cream cheese. i will be coming back to this location"

"I've been home visiting for a week now and this has been my go-to study spot. The bragels are great! The coffee and lattes are amazing! And the people who work there are so warm, inviting, and friendly! I definitely recommend!"