Starbucks,

11302 Euclid Avenue, Cleveland, OH 44106

"I have a friend who is stuck on iced coffee which sounded really gross to me. Coffee should be HOT, I thought. My friend convinced me to try one while he was buying one. So, while in the new StarBucks in the West Park Shopping Center, I tried their iced pumpkin coffee whatever-it-is. Man, I sucked that baby down in 10 minutes. Then I cleaned my entire house, garage, and cut the grass. I can see why Starbucks is so popular. This stuff is liquid speed. The store itself is very clean. There was an army behind the counter and one person doing nothing but cleaning everything. The interior is pretty cool with large windows and a patio area beyond. There were many people in the drive up and inside around 2 PM on a Saturday. I sat down at one of the tables to wait for my pumpkin iced whatever-it-was and checked out the others in the room. Everyone was by themselves and engrossed in their laptops and phones. Starbucks is definitely a hit with the younger crowd. I was the oldest in the building - by about 20 years. If I decide to hang out there more often, I will have to work on my man bun, get my nose pierced, and color my hair purple. The new Starbucks in the West Park Shopping Center is just one of many coffee shops in the WP. What’s your fav?"

"The new design of this Starbucks is not conducive to the employees workflow or a positive customer experience. Prior to renovations you could get your drink in 10 minutes maximum. The last year it has taken an average of 25-30 minutes to receive your order. Sadly it’s easier to go to other establishments than fight through the upgraded Starbucks chaos."

"Gets busy with college kids and hospital workers. I like the cold brew. Starbucks cold brew quality by location as some use liquid and others use a powder. This one uses the better mix"

"I can't help but feel that this locations latest redesign is unwelcoming and a mess when it comes to customer flow. Starbucks apparently doesn't want that hang out in coffee shop feel anymore. They seem to prefer a crowd the front atmosphere while pressing your backside into the personal space of people sitting at tables. Putting the pick up table front and center certainly forces a crowd up front. Poor redesign."

"My sandwich was harder than a rock, literally. The Drink never comes with a straw, i had to use an old straw i had from Dunkin’ that barely fits. I don’t understand why give customers these weird cups but no straw. This is my 3rd bad experience here , i called the overhead of this store Jenita two weeks ago and never got a call back even though I left two voicemails. Sad to say but I’m done with Starbucks, these items cost too much for this terrible service/products"