Erie Island Coffee Co. 19300 Detroit Road, Rocky River, OH 44116

"i don't know. i like their coffee but they charge for TAP WATER which really put me off, especially since i'm in here like 2 or 3x a week. plus none of their workers are friendly but that is common of baristas - they are too cool for customer service. i'll be going elsewhere from now on and i'm sure they DGAF."

"I found myself in Rocky River today and decided to support a smaller business instead of Starbucks. I ordered a 12oz americano with a splash of steamed milk. I was charged an extra DOLLAR for the splash of (regular) milk. I asked about this to confirm. I was told it was because this makes it a breve. (as a barista I can tell you a breve is actually like a latte but with half and half instead of steamed milk). I tried to explain I just wanted a splash and I wanted it warm so it doesn't cool the americano. Still he said it would be a DOLLAR extra. He was also kind of rude and talked down to me, which made the dollar all the more hard to swallow. In the end, I paid. He presented my order in a 16oz cup - too big for an americano. It was basically a watered down latte and it was terrible. I'm so sad for Rocky River residents who are limited to such sad options as this and Starbucks. It left me feeling so fortunate to live in Tremont, where there's an abundance. If you are in the area, try Black Bird. The coffee isn't the absolute best but their pastries are amazing and they would never charge a DOLLAR for a splash of milk."

"Do not ask me to tip at the drive thru for a $7.50 20 ounce coffee. Happens to me here without fail, every single time. Please make the coffee even more expensive if your employees need this extra money so bad. I don't get tipped at my job and it is way more involved than making a coffee? Seriously, please just pay them more. I am all for higher pay for employees. I will change this review to 5 stars if this stops happening every single time I come here."

"I’m surprised this place is busy based on customer service. It’s soooo bad! I would never come back here for that reason alone. The drinks were okay and certainly not good enough to combat the service. If I were a business owner I’d be so embarrassed by the attitudes and lack of friendliness. It’s unacceptable and makes you feel like you are inconveniencing them by being there."

"When we make a trip up to lakewood we have to stop by. Coffee is great. Most of the sandwiches are kind of bland, but everything else about this place makes it a great local stop!"