Jos A. Bank,

28 Main Street, Westlake, OH 44145

"I booked an appointment on Saturday after work to get measurements for 2 separate events. One event was being sourced through another vendor.. but I just needed measurements to send to the vendor (fair enough if you couldn't/didn't want to help me with this)... but then I just asked if I could proceed with getting measured/looking at some options for my own wedding... and your worker REFUSED to measure me.... the thing in which I booked an appointment to have done... So essentially, your worker wasted 2 hours of my day because he quite literally refused to do his job. Literally the bear minimum."

"I bought three pairs of pants on clearance after a few months where I would wear my wallet at there was a big hole starting to appear in all three pairs. I brought them back to the store and they basically tell me hey it happens, we discontinued them that's why we don't carry them anymore. I've purchased many clothing items from JOS A Bank, but these will probably be the last very disappointing. I understand it may be a 90-day limit on returns, but wow. Buyer beware. I'm not too upset because I didn't spend that much for them, but I would feel awful for someone who spent what they would want retail."

"My fiancé and I have been so disappointed with this place. We went here at the end of June to get a suit for our wedding. We were helped by a younger girl at first who was not very helpful. Then we were helped by Peter and found a suit and it ended up being on sale too. We ordered the suit and got a group number for the wedding party. We were told if the price dropped anymore they would also honor the new price. We were promised that the suit wouldn’t go out of stock and that there was no rush for anyone else to get a suit. We were told to keep the suit there until we were ready for alterations. Fast forward 2 weeks later and our fathers order their suits and the price drops. We call and the girl we first worked with answers the phone and tells us she doesn’t know how to honor the new price. Then a few weeks later we get a call saying they are no longer making this suit anymore and my dad actually needs a completely different size of pants than the ones he was fit for. My Dad rushes in there the next day and they managed to find the pants in his size. Turns out the suit was never discontinued. Then my fiancé orders a suit rental from here for a wedding. He goes 2 days before the wedding to pick it up and the pants were way too short on him. He then asks to pick up his wedding suit because he wants to get it altered somewhere else and they tell him that they can’t find his suit! They ended up calling him that night and found the suit but lost his vest. They also fixed the rental pants but I had to send my Dad to make an extra trip out the next day to pick up both suits. Save yourself the headache and go somewhere else!"

"My girlfriend and I went into the Crocker Park store looking for a suit over Labor Day weekend. Peter greeted us and spent a considerable amount of time talking with us about styles and having me try on different suit jackets. He was friendly, funny and very knowledgeable. Ultimately Jos Bank did not have a suit for me, but Peter is the kind of guy that I want to buy clothes from. I'll be back."

"Came here with my husband to get measured for a suit for a wedding. The store did not have the exact suit and color option that was set for the wedding party, so the salesmen and manager said the only other option was a custom suit that started at $400. We left, and came back and was helped by someone else who was able to find a matching alternative and purchased a suit for less then $100. I would be very wary when shopping here."