Dunkin'

"This location is seriously abysmal. I don't know why, but I decided to give it another chance this morning. I ordered a cold brew coffee and was given a regular iced coffee. Again. It was burnt, old, and incredibly acidic. This is the second time this has happened to me at this store. Do they not think people can taste the difference or something? If you're out, I can understand that. Just say so. But first thing in the morning? Somehow, I doubt it."

"They're always so kind. Today I ordered my drink wrong and asked if I could have it remade and they were so kind and helpful and even when I offered to pay for it again because it was my fault that I ordered it wrong. They insisted on just giving it to me. I never expect that but it's always appreciated."

"Some of the staff could get retrained on customer service. The older black lady was terrible. No greeting, smile, and very short on her conversation. I didn’t catch her name as there was no name tag. She clearly did not want to be there. Cristin"

"Since reopening from their rehab, the speed and quality of the coffee has gone down. Wait for coffee can be up to 5 minutes and once it had grounds in it and once it was cold. Not sure if they lost all their experienced staff during shutdown or what? Need to up their game or lose steady business."

"Decent food, good coffee, most unfriendly (not rude) staff of any Dunkin I’ve ever patronized anywhere. I expect the kids to be unfriendly, but even the so-called adults act like they could care less you’re there. Unfortunately there isn’t much with respect to alternatives in that area or I’d never go back. This store needs to take customer service lessons from the store off bypass 28 near the Lowe’s store. If that store were on my route I’d never return to Mariemont."