Dunkin',

9321 Montgomery Rd, Montgomery, OH 45242, United States

"Morning rush was not efficient. Sat in drive thru for 25 minutes and cars just sitting at the window waiting. Mobile order wasn't ready despite having 25 minutes sitting, also didn't give me the right drink. I usually go to a different location and today I remembered why."

"Twice within 14 days this location has ruined my quick stop breakfast run on the way to work. Last week I order a Chicken Wrap, out warm and toasty and the inside was as cold as a beer out of the fridge. The week prior I ordered 3 pancake wraps and received 3 Croissant Sandwiches! This is a clear sign of poor attention to detail. My iced coffee drinks both times were poorly made. This location has the looks of inviting and modern/tavern style cafe but the quality control suck. Absolutely terrible. Find another location."

"Good service. Donut was not really soft. My sandwich was good. My hashbrowns were ridiculous! The hash browns were extremely greasy and soggy."

"Walked in this morning to treat myself to coffee and a donut and the young lady behind counter just stared at me. So I smiled and asked how she was doing today. She continued to scowl and said “fine”. I paused for a moment but when it was clear she wasn’t going to say “hello” or “how May I help you” or any other word except “fine”, I turned around, walked out, and treated myself to Starbucks where they were happy I stopped in."

"Debated on writing this review, because my personal experience was a good 5 star experience. I ordered a black coffee and donut and was the only person in the store. The two ladies who prepared my order were great! Reading the other reviews here, I can easily see how the other poor experiences can be true. I overheard a customer and employee discussing an incorrect order from the drive through. The employee communication was very poor (not at all rude or unprofessional, just reflective of an inexperienced communicator) Advice to store GM: Hiring young and inexperienced employees can have major advantages such as energy, enthusiasm, and a lack of bad or lazy work practices. As the face and voice of this Dunkin, the employees need development and leadership to allow this new and cozy location to thrive beyond mediocrity."