Dunkin' 8611 Winton Road, Cincinnati, OH 45231

"Tldr: horrible customer service. I ordered through Uber eats. With 3 operating hours left, they called and told me they were out of all 5 different kinds of donuts. This is not my issue. My issue is the woman who called me and told me I needed to cancel my order because they were out of donuts. I explained that I can't cancel because I'll still be charged but in the past, restaurants have cancelled and that would allow them to cancel without charging me. She raised her voice, talked over me, and told me if I wouldn't cancel it then I could pay the full amount but only get my drinks. She then hung up on me when I tried telling her that in the past restaurants have told me they can call Uber and cancel if they don't have an appropriate replacement."

"My sister ordered a Uber Eats order, the worker refused to cancel the order after being notified that they had no donuts to complete the order but expected my sister to pay the $40 anyways for just the coffees. She repeatedly talked over my sister and had a nasty attitude over something that could’ve been fixed if Dunkin would’ve just cancelled the order. So 0/10 do not recommend coming to this location."

"The last few times I've been here, even for simple coffee orders I am asked to pull around and have them bring the coffee out to me. I know about this industry to know this is to make it appear that the drive thru times are better than they actually are. With the awkwardness of their parking lot this is inconvenient to the customer and I do not appreciate it. If you want your drive thru times to reflect well, being more efficient is the actual answer."

"We come there everyday and never had the problem we did today. Yes I understand the lady didn't hear me say espresso but if they repeat the order it would help. But they put sugar in my coffee so when I said it was wrong they pulled me in front of the building and when my new coffee was brought out it was the one with sugar and they just added espresso.. big no no. Let's get it together Dunkin. I have never had this problem. I work at a restaurant so I know it can get rough but this was just crazy."