Starbucks,

2115 East Dorothy Lane, Kettering, OH 45420

"OK, so when woman was working the counter while the other one was just running around, ignoring the line of people standing behind me. When she finally did take my order. Apparently I ordered a cup of warm milk and not actually a coffee. The worst starbucks ever"

"Just had a really personable and great customer service experience with the two baristas - they slayed. I usually don’t leave reviews but this interaction gave me a positive mood changer for today."

"The ladies at this Starbucks are amazing, especially the regulars up front. I have IBS, and I'm disabled. They are always careful with my order and ask how treatment is going. I always avoided Starbucks because they never remembered no dairy. Now, sometimes we go here and don't even grocery shop. I wish they had a drive thru, but their faces are always worth going in!"

"I always order a Peppermint White a chocolate Mocha. Every single time I would leave I would take a sip and it’s always a peppermint mocha. So I have to go back in. A few times I even drove away before I realized it was a mocha and not a white chocolate. Now I take a sip before I even walk away and even still this morning it was a Mocha instead of a WCM. I even say it slowly and clearly and repeat WHITE CHOCOLATE. It gets super annoying that they don’t take the time to listen to the customer especially when you’re paying $6.25 for a coffee and if that isn’t bad enough this morning they have a middle aged man running the register who REPEATEDLY called me “Honey” even after I told him my name for my order. Men…. Do not call customers Honey. It’s disrespectful and rude. Listen to your customer when they tell you their name. Like you literally ask your customer for their name to put on their order so why do you still call them honey? Needless to say I got an espresso machine and the stuff to make my PWCM myself because I’m over going to SB for my favorite coffee and paying a premium when they just mess it up EVERY TIME. I understand everyone makes mistakes now and then but out of a dozen times going in there I’ve gotten the right coffee like 3 times and that’s only because Chris made it. She is the Starbucks employee every SB worker should strive to be. She’s amazing and the service is always ON POINT when she’s there so thank you Chris but the rest of your employees need work."