Starbucks,

10101 Landing Way, Miamisburg, OH 45342

"I was not given syrup in my drink and I definitely asked for it? The employees did not look happy at all. It was Christmas Day but at least give me what I ordered?"

"The lady who took my order seemed to be having a bad day but that’s no ground for her to be rude. When I got to the front I ordered my drinks and tried my best to be polite bc like I said I noticed she was having a bad day. She seemed to be irritated I got 4-5 drinks and it was just her working she seemed like she was behind in stuff the pastries weren’t even out yet. I didn’t mind waiting but like I said she was just rude and seemed irritated, I was understanding of her situation but that’s not how you treat people ://"

"We waited 10 minutes at the drive thru for a hot latte. Our order was one hot and one cold. The cold one came out right away but we could tell they weren't working on anything hot. When they realized they didn't have our full order, they continued to make other drinks. We got an apology. Think it was new people at the drive thru."

"I ordered an iced London Fog, a standard café drink. It's a very simple Earl Grey tea latte with 3 pumps vanilla. The barista told me she didn't know how to make the drink and asked her co-worker, to which they said it's milk, vanilla, and black tea. I had reiterate it was specifically Earl Grey tea. She said "Okay, it'll take 10 minutes to steep, is that okay?" I said yes and paid for my drink. Spent $7 and got lukewarm sugary vanilla milk. I went back to talk to get an actual tea latte and ended up getting a wishy-washy "Oh you said you didn't want to wait, I don't know how to make that, It'll take 10 minutes if you want me to remake it again but I don't know how to make it." Had to tell her how to make it once more, and said thank you. Not one single apology from her, instead tried to argue and say I said I was fine with normal black tea and it being not very strong because "I was in a rush." After I said I could wait. I got the remake and it was Earl Grey tea with a minuscule amount of milk and ice in a hot drink, which enviably melted and made even more watery. Incredibly frustrated, not coming back."

"My wife and I have been to this Starbucks many times while shopping. JAKE IS EXCELLENT! He is very polite, even when busy. Many of times it has just been him running the register as well as making drinks. He also ensures our drinks are correct and up to company standards. We wish more employees had his attitude and drive. We love seeing him behind the counter when we visit. Thank you, Jake! We hope you see this because we appreciate you!"