Tim Hortons
About the Business
Tim Hortons is a popular bakery, cafe, and restaurant located at 7493 Sawmill Road in Dublin, Ohio. This Canadian-founded chain is known for its delicious coffee, baked goods, and quick service. Whether you're looking for a morning pick-me-up or a tasty snack, Tim Hortons has something for everyone. With a cozy atmosphere and friendly staff, it's the perfect spot to grab a bite to eat or relax with a cup of coffee. Visit Tim Hortons in Dublin for a satisfying dining experience.
Photos
Location & Phone number
7493 Sawmill Rd, Dublin, OH 43016, United States
Hours open
Monday:
5:00 AM - 7:00 PM
Tuesday:
5:00 AM - 7:00 PM
Wednesday:
5:00 AM - 7:00 PM
Thursday:
5:00 AM - 7:00 PM
Friday:
5:00 AM - 7:00 PM
Saturday:
5:00 AM - 7:00 PM
Sunday:
5:00 AM - 7:00 PM
Reviews
"Rude customer service!!!!! I stopped by Tim Hortons on the way to work today 2/10/24. Order donuts and an iced mocha to go...... I nicely request a refund because the coffee wasn't what I expected. So I parked and went inside, the girl behind the counter gave the guy at the window (btw I hope he wasn't the manager....smh) my debit card to process my refund 8:40am....I waited close to 10 minutes or longer. Meantime I requested my card back by 2 other employees to let him know "I was running of time & wanted my debit card" STILL no response! He continued to wait on customers at the window holding on to my card in the meantime while I'm just standing there. Finally I got back in my car drove around to the window and politely asked for my debit card when I got to the window he reluctantly took at least 3 more orders BEFORE he even "processed my card" after all this time! Now its 8:55 a.m. I ended up late for work and received a phone call from my manager as I was driving to my job concerned because I had NOT clocked in. I told the guy at the window he had no reason to ignore me and all I wanted was a refund or at the very least return my debit card so I can be on my way. He was rude and UNEMPATHETIC! Actually, pathetic best describes his behavior . His so-called apology was cold and insincere. I told him he was not sorry and didn't care. The last thing I said to him was "Have a nice day and be good to your customers""
"This is my last time coming here, and it saddens me… because this used to be one of my favorite breakfast stops… I order the same thing everytime, farmers breakfast wrap… and I can’t tell you how many times they forget to add the hash brown…. But that’s the least of my worries this time…. Sausage from it gave me food poisoning and had me down for 36hrs… don’t eat here! Or fear to get sick!"
"Horrible. Asked for a wrap no bacon and a strawberry refresher, both were wrong. The drink looked like it had curdled milk (not anything close to the refresher), and the wrap had bacon. Asked for my money back and the guy working the driver thru had the nerve to argue with me. Every time I go here my order is wrong."
"I went through drive through and had a coupon for $1 off my order. When they scanned it, it did not take the $1 off, even though I had just activated the coupon and it had not expired. I asked the drive through person how to fix the problem and she said "I don't know." So I left and called the store. The first time, someone answered and hung up. The 2nd and 3rd times nobody answered. The 4 th time someone answered, I asked for a manager, she stated she was amanager but refused to identify herself, and after hearing my concern, put the phone down for several minutes (I thought she was looking into the situation) and then she hung up. So horrible service in drive through, horrible phone service, I paid too much for my order, and there is nobody who can fix the problem."
"My girlfriend asked the girl running the register if the stuff in the case was all the had ready and the girl left to go show the other employee something without response, when she returned my girlfriend asked the question again at which point the employee asked "plain bagel?" Then attempted to speak Spanish to us. My girlfriend responded and said "I'm sorry I don't speak Spanish" at which point said employee rolled her eyes at us. This experience was very unprofessional and frustrating, we left without ordering as we did not feel it was worth it anymore. I would recommend that you make sure employees who can't communicate English well enough not be taking orders."
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