Starbucks 1501 West 5th Street, Marysville, OH 43040

"I ordered 20 minutes early and got there and it still wasn’t ready. Then when I got my drinks there wasn’t caramel on the caramel frappe and I had paid 8$ for a customized drink and got a normal drink that i could of paid 4-5$ for. There is only one person working and she obviously did not care if you got the drink you paid for or not. Very disappointed and not a good way to start my morning."

"i waited in line for THIRTY-FIVE minutes for two medium drinks & a cake pop. they did three people’s orders that ordered after me before even starting mine. when they did finish my first drink, they went on to make other people’s orders prior to mine being finished. when i got my second drink, they literally forgot whipped cream (i had to tell them to put it on) and then when she finished doing my order correctly, she spilt my drink all over the counter and did not offer to remake it. she said “i’m sorry” in the most monotone, uncaring voice ever. after i cleaned up the mess SHE made, i had to tell her i’m waiting on a cakepop. it took her three minutes to get it to me. there were three people working. two very nice ladies that also put in orders came up to me and apologized for how long i had been waiting, so clearly it was not just me who was aggravated. they showed no sign of good customer service to ANYONE in the line, including myself. i am not even kidding when i say i hope every single person gets replaced with kind people who can actually do what starbucks requires them to do. genuinely the worst experience of my life. i am a 16 year old with my mom & we both have jobs that we need to attend to, so i was in a bit of a hurry to get out of the line with my food. i didn’t get the names of anyone, but there was one girl that had very curly red hair (the one who spilled my drink everywhere), a guy with a ponytail and a stubble, and a shorter girl with a bit of acne."

"This is by far the slowest Starbucks I’ve ever been too…stood in line for 15 minutes and still didn’t get helped…hire more people if you location is so busy or close it down if you can’t handle the traffic.."

"Usually this Starbucks is pretty decent, but today? I walked up and said hello (not a single customer in sight) two Starbucks workers looked at me and then ignored me and pretended I wasn’t at the counter, for over 10 minutes!! I tried to be patient, maybe they were busy with behind the scene stuff, but after waiting so long, I finally gave up. There is no excuse at that point for not even acknowledging me."

"Ordered 3 drinks.. my daughter got a caramel ribbon crunch with extra caramel. When handed out it looked decent.. but her cup was cracked all the way down the side.. asked for new cup, but instead was given a whole new drink with no extra caramel.. but the caramel that was in it was a different color than the caramel in my other daughter's drink who got the same thing. Didn't taste good. Something was off with the mocha cookie crumble as well. We are big fans of Starbucks.. but Worth the drive to go to the other Starbucks in Marysville!"