Suburban Pediatrics Shaker Heights, Ohio 20220 Farnsleigh Road, Shaker Heights, OH 44122

"I've never had a problem with the doctors here. The front desk staff, however, is a completely different story. They are incredibly rude, unhelpful, and will even hang up on you! For context, I have asthma and urgently needed a prescription for an inhaler. As a 22 year old, I had obviously aged out of pediatric care. They refused to get me in touch with my previous doctor and refused to refer me to someone who could help. It took threatening legal action for me to get a call back from a doctor. I forget her name, but she was very kind and understanding!"

"Love this office! Never a long wait, not hard to get an appointment with professional front desk and caring doctors. Very convenient parking. Overall would recommend to anyone with children in the area. All the 1 star reviews seem to be from one person who used multiple accounts, kind of weird."

"Suburban pediatrics is awesome. They have a very strict attendance policy, and that's ok.. I just never miss an appointment without calling! I have 4 kids who are seen by 3 different doctors at this location. Dr Carpenter, Dr Wilbur, and Dr Mascioli.. we love them all !"

"The front desk staff are very rude and unprofessional. They make it seem like you’re bothering them. It wasn’t always like that. I went to SP as a child myself and wanted to continue with my children. However, I think it’s time to find another office. Love the doctors but I’m not dealing with rude people when it comes to my children."

"Front desk women disrespected my fiancée in front of our 10 year old, guess there was a misunderstanding regarding our appointment for my son and the women at the front desk had a attitude. She is denying us from making another appointment due to a misunderstanding, we wouldn't have wasted our time driving up there if we took no interest. How is this woman aloud to work around kids if she is this uneducated and can't be professional?"