Starbucks,

2132 East Dupont Road, Fort Wayne, IN 46825

"This location frequently doesn't fill cups as full as they should be. Today was the worst yet. Pay over $6 for a Venti and get a Tall at best. Check your drinks before you leave."

"I frequent this location often (more than I probably should) and it is one of my favorite groups of staff. I come at random times in the morning so I see the different dynamics of guests they come across and I applaud them for dealing with the difficulties with grace. They experience some of the rudest people at times and I do just wish some people would show some kindness. Just want this staff to know how truly appreciated they are and that their hard work doesn’t go unnoticed."

"Me and my daughter waited in line almost 15 minutes. There were vehicles in front of us and a good line behind us. I tried to pay with a $100 bill I had, the guy says we don't have change for that. I said we've been waiting almost 20 minutes, you mean I can't have my coffee now. I ended up paying with a card, but I didn't see a sign that said no $100 bills my order was $31 and change, surely he had change, especially being busy."

"Edit: in response to "owner", I do ask them to remake it, but I get eye rolls, my drink yanked from my hand, and baristas hanging out the window to tell me that this is considered "light ice". Half a cup full of ice is considered light ice to Starbucks and I have to say "very light ice". So I do that and still get it half full. There is no need to be rude as my perception of light ice is apparently different than your "standards." Corporate was nice enough to refund me my money for the last three visits. I visit the Lima location now. They are faster and will ask before handing me the cup if there is enough ice in my drink. That is customer service. No longer will I frequent this location. Any drink I order, I ask for light ice and this is what I get. Half of my cup full of ice. I pay anywhere between $4-$7 for my coffee. Light ice isn’t difficult and often they miss this step."