Pro Driving School 799 North Court Street, Medina, OH 44256

"This place is terrible. With my first to go through, during her behind the wheel training, her instructor (the only one in Medina) took her to a parking lot where they “chatted” for about an hour. She asked my daughter questions about the most random topics that were totally unrelated to driving. For my second child, first, she did the online training and it took an entire month for her to get her certificate of completion. Then, when we signed up for BTW training, we were repeatedly accused of uploading an image of documents. They were not. My husband is in cybersecurity, for god’s sake, and knows how to upload a scanned .pdf. After several days of back and forth and rescanning and reuploading, we said forget it and we requested a refund. Instead of refunding the full $436 we were charged, they refunded $419. It was the worst customer service and the email I received in response to my complaint was unintelligible but repeated that we were lying about the documents. I’ve never had such poor services from any business ever."

"Absolutely horrible. Scheduled my son's drive time. She had us meet her at a different location then turns around and never showed up or response to us. Then the next week comes and she told us he wasn't scheduled to drive even though he was. Go on the website and someone canceled it and never told us about it. Called to talk to a supervisor and never got a call back. We have had 3 classes scheduled and my son hasn't done a single one so far. They had no problem taking my money but now I can't get my son in to drive with an instructor. The absolute worst way to conduct buisness."

"I have no idea where the negative experiences came from, or maybe things have changed, but Sandy was nothing but helpful, instructional, communicative, pleasant, etc. My daughter was already knowledgeable and somewhat experienced behind the wheel before her first in-car with Sandy. I took her out a lot to get her some experience beforehand. There was some confusion regarding location at the start of the classes-piece, but that got resolved timely. Constructive criticism: I agree with other reviewers in that the call staff are a bit abrasive when you call the main number and try to ask a question. That's definitely some room for improvement."

"I can’t speak for the in-person classes, however, I would not recommend the online driving course. Our daughter finished her classes on July 6th. It is August 1st, and we are still waiting for her certificate. The first time we called about the delay, we were told it would take up to 2 weeks (business days). After the 2 weeks, we called again and we were told mail is slow, give it another 3 days. After 3 days, we called again, and we were told we should have it by now, so they will send out another certificate. They also told us the earliest we would receive it would be August 12th. The only way for us to receive it sooner would be to pay an additional $25. The frustrating piece is that our daughter is unable to begin her in-car lessons until she receives her certificate of completion. She worked diligently to complete the online courses to schedule her in-cars before school began, and due to the negligence of this driving establishment, she will not be able to do so."

"I emailed pro driver about a week ago for more details on a package I was looking at. I specifically asked about when I would be able to schedule behind the wheel training. All they told me was that they were scheduling for the end of November and December. I paid for the package, had to enter my receipt into their website for some unknown reason, and then wait 2 days. At the end of 2 days, I tried to schedule a lesson. It told me I had to enter the receipt information again so I did, but I also messaged them through their website. A few hours later they said it had been taken care of. So I tried again, but it said that I had to schedule a class before I could schedule behind the wheel training. I emailed again and was told kind of rudely that I was doing it wrong. So I tried it again. I went right to November and tried there. It said they were booked. Okay, I thought maybe in the 2 day waiting period and the 1 day issues that I've been having, November filled up. So I went to December. It also said they were booked. Of course I messaged again. Now she tells me that October was booked and the dates for the next two months haven't been loaded onto the calendar yet. I'm fuming. Why do they think it's in their best interest to waste my time? I'm busy. I don't have time to play "let's see if pro driver can bother to be honest"."