Pooch Works Grooming Llc
5513 Turney Road, Garfield Heights, Ohio, United States
About the Pooch Works Grooming Llc
Pooch Works Grooming LLC is a premier dog grooming salon located in Garfield Heights, Ohio. Our experienced groomers provide top-quality grooming services to pamper your furry friends and keep them looking their best. From baths and haircuts to nail trims and ear cleaning, we offer a range of grooming services to meet your pet's needs. Our salon is clean, safe, and welcoming, ensuring a stress-free experience for both you and your beloved pet. Visit us at 5513 Turney Road to treat your dog to a day of relaxation and pampering at Pooch Works Grooming LLC.
Photos of Pooch Works Grooming Llc
5513 Turney Rd, Garfield Heights, OH 44125, United States
Opening hours of Pooch Works Grooming Llc
Monday:
10:00 - 15:00
Tuesday:
Closed
Wednesday:
10:00 - 15:00
Thursday:
Closed
Friday:
10:00 - 15:00
Saturday:
10:00 - 15:00
Sunday:
Closed
Reviews of Pooch Works Grooming Llc
"I scheduled an appointment and paid a deposit dropped my dog off for her family to call me three hours later and tell me she had an emergency and for me to pick my dog up that was never serviced I’m very upset cause having my dog that long and she was never touched is crazy and she never reached out to me to offer a reschedule or a discount or anything I was a first time customer trying to patronize the black owed business but never again she played in my face and wasted my time there were several red flags to begin with there were several dogs in crates surrounded by poop and urine and it smelled bad and she never asked for my dogs proof of rabies shot prior to grooming completely unacceptable and unprofessional. As a business owner do better"
"Just called today around 10:15am for the third time trying to make an appointment. Every single time I call to try to make an appointment, she says she’s booked. Okay. Great. That’s good for her and her business but unfortunately that’s not what a potential customer wants to keep hearing repeatedly. The first time I called to try to make an appointment, she said she was booked and to call back at a specific later date to book out for an appointment. I called back 3 days prior to that specific date that she told me to call and again, she says she’s booked. I was getting ready to ask her another question and I was hung up on. Yet and still, I am trying to shop Black and local and be patient, therefore I tried for a third and final attempt today (5/26/21) a little after she opened at 10am to be told yet again, that she’s booked and it’s out until July. I calmly expressed to her that I’ve been trying to make an appointment multiple times and she explains that she is just one person and she can’t help that she’s booked. Okay, I can understand that. She then proceeded to elevate her voice while she was explaining herself, to my assumption of her high irritation because I’m voicing my concern. I was going to try to give her some constructive criticism over the phone but her energy was far too negative for me to continue to try to talk to her so I will leave my suggestions for her here. I wouldn’t be surprised, however, if she tries to blame me for having a bad experience with her or give some passive aggressive reply as she comes off very negative and defensive when someone gives her a poor review for their poor experience with her but I digress. I think it would be in great benefit that she starts taking customer’s information (name, email and/or phone number) and contact them when she has an opening. Maybe there is an app that she can utilize to do this. Maybe with the app it could recognize when your calendar is free and can help you contact people who are maybe on some type of waiting list. Or, just hire a virtual assistant to help you out with booking It’s unfortunate that I still tried to support this business despite the negative reviews. Usually I don’t bother but I decided to be open minded and disgracefully this was my experience. Oh. And one final thought. My last suggestion is that you should try not talking over people just because you don’t like what they have to say or you feel the need to hurriedly defend yourself. At the end of the day, these same type of reviews are being written about you. It’s not everyone else sis, it’s you. Peace."
"Great service the owner Tia is a wonderful person i will never take my dog anywhere else"
"I had an appointment at 11am for my two dogs to be groomed. At 450p I text to see if my dogs were ready. Someone called me back very unprofessional stating no they're not ready and they were about to get washed but if I wanted to come get them I can. I said no I was just checking on the progress and I wanted them clean. Thirty minutes later they call me back stating they can't service my dogs because Koko was peeing and had a bowel movement. Of course they're going to have a bowel movement when they are there all day with no air conditioning. My dogs were the last 2 to be serviced and they really didn't want to service them because it was 530p but I brought them there at 11am. Her service has changed. Horrible service I don't recommend Pooch works."
"She treated my 3 fur babies so beautifully and we absolutely loved their hair cuts"
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