Valle Escondido Mexican Grill Union Ky 8863 U.S. Highway 42, Union, KY 41091

"Everything about this place is amazing. I started to go to this place with my family since the day it opened and has never disappointed us. We always come back, it is our go to restaurant. My favourite is chicken fajita and they make on of the best in-house Margaritas. My kids likes pink lemonade and the Mock-tails."

"If I could give 0 stars I would. Be very careful if you decide to eat here. First of all, today was my birthday and I chose to spend it with my family at this restaurant. I had been here only one time (with a party of 20) and I really enjoyed the food that first trip. I was looking forward to going there today and the experience was the worst I've ever had. Our server's name was Jacki (per our receipt). She brought the food out and 3 from our group were missing the cheese sauce from their burritos. When they let her know, instead of just fixing the problem, she argued with them that they were wrong and that their burritos didn't come with cheese sauce. She then went and got the menu and realized it did. So reluctantly she brought out 2 little bowls of cheese for the 3 of them to share. My husband had ordered a burrito and asked to have shrimp instead of chicken in it. She brings him out a chicken burrito with a small little plate of 6 grilled shrimp on it and charged him $5.99 extra on top of the price of the original meal. She also charged my daughter's fiance for the regular price of a burrito when he ordered it from the lunch menu. He orders that same burrito every time he goes there at lunch time with his job and his burrito today was no bigger than it always is. I let her know about it and she just told me no he got regular "sorry". She also charged us $2.50 for "extra chips and salsa ". When asked about it she said you only get 1 serving. (So don't ask for any refills on your chips and salsa or Jacki will charge you extra BEWARE!) Then to add to the enjoyment, we noticed that the lovely waitress added gratuity of 20% to our bill automatically (without even telling us). Oh and as far as my birthday...she goes "happy birthday " in the most excited voice she could muster and that was the extent of that. How sweet. We asked her to get her manager and she walked away never to return. Then on our way out, Jacki was standing at the front with 2 other girls and they laughed as we left. We decided it wasn't worth any more talking with her as clearly they have no care for their customers and we would have been told "sorry" again. For some context to all of this, when we had went on our first trip with the party of 20, we were NEVER charged for "extra chips and salsa" and we weren't even charged 20% gratuity or any gratuity for that matter. Today our party was 6 and a child. Absolutely the worst experience ever. Will NOT be back and sadly neither will my parents who went there all the time."

"Atmosphere was great. We were seated quickly. And our food came out quickly too. Mild dip (bean dip? Or Salsa mixed with something?) was very different. We didn't care for it. My daughter who always gets chicken fajitas everywhere we go, did not like them at all. I did not care for the refried beans and some of the steak in my steak fajita was so grisly I could not eat it. After our server brought our food we never saw him again for anything. We had 1 napkin each which was the one our silverware is wrapped in, which was not great for fajitas. I had really hoped we would like it, as everyone was nice, but it just wasn't for us."

"We were on our way back to Ohio and we found this place. Food was so delicious! The place was decorated so beautiful the drinks were so yummy! We will definitely be back!"

"I found this while in the area for an appointment. It was charming well kept fabulous ethnic decor. I got the lunch special as suggested because I was carving an homemade tamale. Oh no too my surprise it was inedible see pic hard and old . However. The burrito was really good along wth the sides. I will be returning my tamela for a fresh one. Earn your full stars fix this please"