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NorthKey Community Care
513 Madison Avenue, Covington, Kentucky 41011
About the NorthKey Community Care
NorthKey Community Care is a leading health institution located at 513 Madison Avenue in Covington, Kentucky, United States. We are dedicated to providing comprehensive and compassionate care to individuals in need of mental health and addiction services. Our team of experienced professionals offers a wide range of programs and resources to support our clients on their journey to recovery. At NorthKey Community Care, we strive to create a welcoming and nurturing environment where individuals can receive the care and support they need to achieve their optimal health and well-being.
Photos of NorthKey Community Care
513 Madison Ave, Covington, KY 41011, United States
Opening hours of NorthKey Community Care
Monday:
08:30 - 19:30
Tuesday:
08:30 - 19:30
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:30
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of NorthKey Community Care
"I am writing this review about this organization in regards to my medical records were handed out to other medical professionals. I was trying to get an evaluation done. They kept refusing me an evaluation. I went to a different medical provider to do an evaluation. NorthKey reached out to them and they gave an excuse on not wanting to do it. I never said I was in therapy with the other medical provider. I wrote a review to New direction center. They kept trying to say things I never actually said. These people are corrupt."
"Where do I even BEGIN?! This place IS NOT helpful. Before I explain all the awful things that have happened to me... I take 100% responsibility for my actions. The way I have spoken/behaved. I will say that I am not 100% at fault. Also I am responsible for some of the appointments i have missed. This is within the last two-three years. . With that being said- this place is a absolute joke. They DO NOT care unless you're a drug addict. Theres more programs, therapy etc. For those struggling with drug addiction vs those that are struggling mentally. I have been waiting for an appointment since November of 2022. A week after my friend took her life. (This is where I am holding myself accountable). I have missed a couple of appointments due to work or other outside factors. Altogether maybe like 4 appointments. Aside from that It's been an absolute nightmare trying to get an appointment. I keep getting placed on hold for extended periods of time. I get told that there's absolutely nothing available til the end of October. Then you have people at the call center (Lori- unsure if that's how you spell her first name)- who like to argue, be disrespectful and just down right mean. Even at times when I have not argued back, I would simply say "I don't want to speak to you, I want to speak to someone else". Im told no, that isn't possible. That there's "no one else". Then she will just argue every time you just ask her to respect your boundary and not wanting to speak with. Automatically transfer to a supervisor. Then the therapist I DID have- Renee Wright.. I cancelled an appointment bc of conflicting work schedule.. I got a reminder text Sunday (a day before my appointment) that my appointment was on going. I call monday morning and ask for it to be cancelled. It was "cancelled" according to Jade at the call center. 2PM i get a call from my therapist (bc it was a phone session). I told her that I was not in the mood to talk and straight up told her that I was headed to work. Then she said what else is going on. I told her I have had a migraine for seven days and I was NOT in the mood to deal with her. Also explained that I had cancelled the appointment on friday and monday morning. So she wasn't suppose to talk to me. She then berated me for having a migraine and not going to the doctor. Not her concern. Shelby- Crisis therapist- violated a HUGE privacy act... I had called on a saturday around 1:30 in the afternoon. I was transferred to her. I recognized the sound of the call connecting to the blue tooth to her car. I then heard her say to someone (be quiet i'm on the phone). I did complain. Did anything come it? No. Emma Brooks- I was going thru a really bad episode and called crisis and was connected with an individual. They had me on speaker. Emma brooks was in the background and heard her say "Oh my god why is she acting like that". BRO WHAT? Made a complaint on her as well. Did anything ever come of it? Of course not. The countless times the phone has "issues" when Im straight up hung up on. Then apparently a supervisor is contacted after I'm hung up on. How do I know this? Because when I am talked to- a supervisor is made "aware" of phone issues. When there isn't phone issues.. Finally- I have a screen shot of north key making a call to the hospital saying that I needed to be admitted to eastern state because of how upset I was and threating (not true) to end my life. They then said that I had "failed" out patient therapy. How can one fail out patient therapy if I wasn't really provided services in the first place?! This is posted on 10/08/2023 at 6:40 PM on Sunday. I will keep reposting this if this is deleted."
"Used to be a good place to get mental and physical help. Now the ladies in the front office are cold and uncaring. You will start with one person and two or three months down the line they will switch you to someone else, making you start the whole thing over again. Not good for anyone with any kind of anxiety. Don't bother."
"I have no bad experiences here. Everybody is friendly to me. I have been coming here since i was homeless in 2018. I got off the street in 2018. Been coming here since. I have a peer support, and counselor. Plus i go to Mondays depression Group. I love it. I have made some much needed friends along the way. I hope to make more in the near future."
"They never answer the front desk phone, it’s like they get paid to do nothing at the front desk and watch the phone ring when I try to get my medication refilled. Ridiculous. And then when they do answer the phone, I hear you guys munching and crunching on food on the other line. You guys need to do better, some people need to get their medication on time."
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