Mainspring Wellness & Counseling

"Been going here for a couple weeks, I love it!"

"I am hesitant about leaving reviews that identify me as a client but therapy should not be stigmatized and I had such a negative experience here that I cannot help but feel obligated to share with others in case the same happens to them. I had 10 prescheduled sessions on the same day and time every week, and following the first session, my therapist simply stopped showing up. The first time-- after waiting 20 minutes in the abandoned waiting area-- they called me to tell me that they did not know I was scheduled (again, I have a pre-scheduled day and time and appointments 10 weeks out at their request). However they did apologize and assure me that we were on for next week. The following week, I arrive and not only is the door locked, Maddie did not answer any phone call and I was forced to drive home again without a session. I understand things happen, but not only was I never notified if something did come up, but they still have not even had the decency to answer the message I left and offer me any explanation. It is a uniquely painful experience to open up and be vulnerable in an intake session and be ready to put in the work, only to be completely ghosted without explanation after. Not to mention, it is extremely unprofessional. As a therapist myself and knowing the vulnerability it takes to seek help, I would not recommend using this company."

"My partner and I had a great experience at Mainspring, both individually and in a couple's counseling setting. We saw Maddie Punch for approximately 12 weeks. Our sessions were compassionate yet productive, and Maddie has excellent knowledge and perspective on various mental health issues, including external resources. Scheduling, communication, and payment is managed through an online portal, which is very convenient. Offices are cozy and well-decorated. There was also special care placed on privacy; white noise machines and music are used to help ensure therapy sessions are not overheard by anyone in the hallways. I would highly recommend Mainspring and Maddie and am very grateful for the care given to me and my partner!"

"I had a great experience with my therapist at mainspring! They helped me understand my mental health so that I could move forward with my life. I will be forever grateful for the things I learned about myself through counseling."