Marion Area Counseling Center 320 Executive Drive, Marion, OH 43302

"Always had to wait up to an hour after my appointment, and when my therapist brought me back she would say they never even checked me in even though there were two receptionists. Today I tried to set up something (as a new patient because its been awhile.) They literally almost never answer their phone. Even when i was consistently going and had questions. Closing time says 6:00pm and anytime I've tried to call multiple times in a day they literally NEVER ANSWER. NEVER. To add to that, I've had combative and entirely rude receptionists."

"They could care less and l always had to wait 5-25mins after my appointment should of started with me waiting 10mins beforehand and always getting kicked out well before 10mins left in a session is over only being able to talk for 25-35mins tops, very disappointing I forced my self to go for a year and I can't deal with them anymore"

"Even though this place and Community Counseling Services in Bucyrus have merged, the one in Bucyrus is 100x better! On my first visit here I was giving the counselor my list of meds and one happens to be a benzodiazepine, which I have been prescribed for 2 years for panic attacks, they told me they will not prescribe benzodiazepines. I suppose due to addicts?(FYI not everyone uses drugs or alcohol) But it has been crucial to helping my anxiety for years. Then they discussed removing another one of my medications which I have been on for 3 years with no reason other than ''I am on a lot of medication''. I only tried to go here because I have lots of doctors appointments in Marion and thought it would be an easier commute but it was pretty bad. The building was pretty dirty too. Stains all over the carpet and furniture. The Crawford county center is so much better."

"A family member of mine attended this place for a little over a year and that was the longest they could tolerate it. She only needed medication but she was FORCED to take monthly counseling. All that did was make matters worse, especially since the counselor made insulting remarks to her. The last place she went to did not require counseling. She only had to speak to the doctor once every three months, and that was a state funded mental health center in another county. I have nothing against counseling, but it should be for those who want it. It shouldn't be forced on somebody who doesn't need it or want it as this would make more time for those who do want it."

"The intake process is extremely slow. 1 1/2 hrs wait JUST to see the1st person. A 2+ hr wait so far. I sat in the waiting area and watched the girl, in one office(Cary. the office door said), mess with her cell phone in between each person see saw. Very frustrating. She definitely was not in any hurry to get everyone through. The lobby was full and no place for my daughter to sit. They tell you to shut the door for privacy and then someone randomly opens the door to get a file. There has to be a more efficient way to process intake patients. So, now we are told that the next appt to see a counselor is in two hours because they only use cancelled appointment slots to see intakes. So, we left and came back 2 hrs later. This has turned into an all day process and my daughter is missing a whole day of school. We are finally done....at 1:30pm. Smh"