The Crate Escape,

706 E Main St, Elida, OH 45807, United States

"Hans loves going here, regardless if to be kenneled or just getting groomed!"

"I love them! My dogs usually have anxiety about getting their nails cut and she is so good with them and we are in and out!!"

"Cat and facilities reeks like urine and feces. I really don't usually post reviews, and really try to support local business, BUT...The place smells overwhelmingly like urine. I am traveling and I boarded my cat here for 9 days. There was no other option as the other places required a stool analysis within the past 30 days. When I picked her up, she reeks like urine and feces to the point that I am dry heaving when she is near. They mentioned she was laying in the litter box, which she has never done, but okay. Was it ever cleaned??? Really makes me question the quality care in the other ways if you do not clean excrements regularly."

"My dog loves it there! April & Nicole are great & very knowledgable & take great care of the dogs (and kitties too)"

"I took my dog here two times for grooming because my other groomer, Petco wasn't doing grooming any longer. The first time, I was disgusted by the absolute stench of urine the moment I walked in the door, but didn't want to judge too quickly. The grooming of my dog was okay; however, when I went to pick her up, I walked in the door to the left because I could hear my dog whining and then saw she was on the table attached to the top by a leash and was all by herself. Had she attempted to jump off the table because she heard me talking when I arrived, she would have hung herself. Absolutely no human being was in the room with her. I almost didn't go back based on the this experience alone, however, I gave them another chance and after the second encounter decided this will be the last time I go there. Just felt like my dog wasn't getting proper care while away from me. Months have passed and I no longer go here. I don't like to give companies bad reviews especially since I was only there two times. But now, I have heard several stories of bad experiences. In April 2022 I heard of a 3 year old St. Bernard dog that died while in there care for multiple days. This is extremely concerning and I think people should know. I'm glad people have good experiences with The Crate Escape, but people should know about the bad ones as well."