Holiday Inn Express & Suites Cleveland-Richfield, an IHG Hotel

"Garbage cans weren’t emptied in my room, which is a rookie mistake. Made me wonder about the cleanliness of the sheets, etc.. but for the price, it was actually a pretty OK hotel with decent breakfast options and coffee and quite frankly the staff were really helpful, if overworked"

"This hotel was great for us. We got the jacuzzi suite. Everything was clean the bed was comfy with nice linens. The staff was very friendly and helpful. Their free breakfast was impressive. We went swimming and used the sauna. We feel relaxed and refreshed!"

"I recently had the pleasure of staying at the Holiday Inn Express property in Richfield OH, and I must say, it exceeded my expectations. The room was impeccably clean and provided a level of comfort that made me feel right at home. The hosts, Miss Sandy and Mahendra, were incredibly welcoming and went above and beyond to ensure that my wife and I had a truly special night. They were attentive to our needs and made us feel like family during our stay. The overall property was well-maintained and had a warm and inviting atmosphere. I highly recommend this property to anyone looking for a comfortable and welcoming experience and a couple warm cookies."

"There were things to like about this hotel--important features but too many annoying issues that affected our stay in small ways that chipped away at our comfort. First the good: comfortable, firm mattress, good shower pressure, soft towels and bed linens, nice variety & quality breakfast, keurig in room. Do not stay here if slow check-in or sullen staff bother you. Night staff guy was really nice but not too knowledgeable. Our keys were demagnetized after the first night so had to stand in line a third time for about 10 minutes. Bright bathroom sensor lights always comes on (cannot deactivate) when you enter even at 2 a.m. which is disruptive to sleep. Mold growing in bathroom. Overall poor quality construction everywhere. It just isn't a happy place to spend time. The negativity or apathy makes me sad."