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InterContinental Cleveland, an IHG Hotel
9801 Carnegie Avenue, Cleveland, Ohio, United States
About the InterContinental Cleveland, an IHG Hotel
InterContinental Cleveland, an IHG Hotel, is a luxurious lodging option located at 9801 Carnegie Avenue in Cleveland, Ohio, United States. This elegant hotel offers upscale accommodations, impeccable service, and a range of amenities designed to cater to the needs of both business and leisure travelers. With its prime location in the heart of Cleveland, guests can easily access nearby attractions, dining options, and shopping destinations. Whether you're visiting for a conference, a romantic getaway, or a family vacation, InterContinental Cleveland promises a comfortable and memorable stay.
Photos of InterContinental Cleveland, an IHG Hotel
9801 Carnegie Ave, Cleveland, OH 44106, United States
Reviews of InterContinental Cleveland, an IHG Hotel
"Very poor service. Went to make a reservation, and it switched me to Priceline to complete the reservation. Plans changed and I tried to cancel and they refused to refund my prepaid room. Sent me to five other phone numbers to call. I would recommend not dealing with them at all. Also had very rude customer service experience at the hotel itself."
"I had higher expectations from this hotel. It's like a fancy Holiday Inn, with room service. The decor is nice, but that's all it has going for it. Mediocre service. No spa and no pool. The only plus side is that it's connected to the hospital. Valet was almost non-existent. I stood in front of the valet desk for 3 minutes watching the staff on their phones. They didn't even acknowledge I was even there -- I decided to park my car myself. Diamond Ambassador members don't get any extra perks here. Extra fee to use the lounge. No 4pm check-out. No room upgrade. The room was OK. At first glance, it looked nice until I noticed all the wear and tear. The sink didn't work -- hardly any hot water and water pressure. Lots of scuffs and chips throughout the room. North Coast Cafe was a mess. It was obvious they were severely understaffed. Waited 10 min for a server to take our order, another 30 minutes for food to arrive and another 15 min to get the cheque. The room service was good, though. We placed an order and had our food within 15 minutes. I brought these issues up with front desk (twice), which they assured management would reach out. Nothing was communicated and no follow-up either. The hotel left a very bitter taste in my mouth. There are far better hotels in the area."
"We stayed there for my husband’s eye surgery at the Cole Eye Institute. His surgery was done before check in time. The conceige was so kind and offered to let us check in early so my husband could rest! We greatly appreciated that! Everyone was exceptionally nice and professional. The hotel was beautiful, immaculately clean, comfortable and quiet! Thank you for an amazing stay!!!!"
"The hotel was pristine and properly sanitized. The staff was all so friendly and accommodating! We were here for appts at Cleveland Clinic and this hotel was perfect because there is a sky bridge that connects the hotel to the hospital. If you can, reserve a Club Room. The benefits are very nice. Also the handicapped accessible rooms are outstanding and were very well designed."
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