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Best Western Mason Inn
9665 Mason Montgomery Road, Mason, Ohio, United States
About the Best Western Mason Inn
The Best Western Mason Inn is a charming lodging option located at 9665 Mason Montgomery Road in Mason, Ohio, United States. This cozy hotel offers comfortable accommodations and top-notch amenities for guests to enjoy during their stay. With its convenient location, guests can easily access popular attractions, dining options, and shopping centers in the area. Whether visiting for business or leisure, the Best Western Mason Inn is the perfect choice for a relaxing and enjoyable stay in Mason.
Photos of Best Western Mason Inn
9665 Mason Montgomery Rd, Mason, OH 45040, United States
Reviews of Best Western Mason Inn
"I stayed here for 2 nights and was impressed by the friendly and professional conduct of the owner and staff members. Despite a remodel project underway, Everything was functional. I’d come back again and recommend it to my friends associates. They even provided me with transportation from the truck repair facility I called from !"
"No idea what the bad reviews are about. Service was great, staff were kind and accommodating. Went in to check out the room, lifted up the sheets and mattress, checked under the chair cushion, all perfectly clean. Room was comfortable and quiet. Breakfast was good, hot and cold items. Pool/hot tub were clean and nice. All around it is a good budget hotel. Would stay again."
"Rooms very clean and comfortable their rooms are the 1st ones we don't have to put our own sheets in the bed before we lay on it any other hotel we have to put our own sheets on the bed their refrigerator is even cleaned and not covered in ice"
"ALERT! Don’t stay here! The hotel has BED BUGS and COACHES in the dining area. We found bedbugs on both beds we were sleeping in. I got bit by a BEDBUG on my neck! The room was dirty with stains all over the carpet, spiderwebs in the corners of the bathroom and a used bar of soap was by the sink! I spoke to the Manager about the bedbugs and getting bit. He said I could have brought the bedbugs in with me. He informed me that a Pest Control Inspector was coming tomorrow. My concern is that by then, housekeeping could have cleaned the sheets and put in new mattresses. I was also told by the manager that he would submit the inspection results to Diamond Tours and would not talk to me directly. Why would you not want a happy guest that would leave a good review and come back for repeated stays? I don’t want anyone else to have to go through the cleaning process that it takes to be sure they don’t bring any critters back and infest their home. Take my advice and stay elsewhere."
"* DO NOT STAY HERE* I wish I could give this place no stars because of how horrific our experience was. We (husband, myself and 22 month old) stopped here passing through on vacation and had the worst experience. First of all room prices were outrageous ($200/night). Second huge issue- I religiously check hotel mattresses for bed bugs and had my husband check one of the beds before we got settled in only to find USED NEEDLES under the mattress. We were horrified and immediately went downstairs to tell the girl at the front desk and to get a refund because we were not staying there after that. No apology, just asked “did you use the room” (she literally watched us walk in 5 min earlier) and then told us “she could switch our rooms, no problem.” This was not something to mitigate and we were very upset. She downplayed the entire situation and then told us we couldn’t get a refund since we already checked in. Finally, she told us only her supervisor could do it, this was after going back and forth and she wouldn’t give us a reason as to why she couldn’t process a refund. And then proceeded to tell us we had to call and that he was only available M-F 8-5 (this was on a Saturday 1AM that this happened). I told her I’d be happy to dispute it with my credit card and she SMILED and said “ok that’s fine.” So beware if you are traveling, especially with children. The owners and staff obviously do not care about cleanliness or doing the right thing for their guests. *edit to say that after charging back the room cost and calling customer service we have had no assistance. We were charged over $200 for a room we did not stay in due to safety. I am disgusted by this business and company. *another edit, I have tried speaking to a manager, customer service anyone and I have been hung up on multiple times and refused a refund for somewhere I didn’t stay. I will never. Stay at another best western owned hotel again. The customer service is horrific."
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