Holiday Inn Express & Suites Cincinnati - Mason, an IHG Hotel

"100% Recommend! Our family booked 5 rooms at this hotel for a weekend gathering. Everything was perfect. We rented out the meeting room and it turned out to be just perfect for our group…. We were able to visit, enjoy each other, and let our little children move around and play while the adults did their visiting. The rooms were clean and ready for us when we arrived. We were often asked if everything was ok, and if we needed anything. VERY PROFESSIONAL! The hotel was perfect, too. Very clean. EVERYONE was very friendly, from the front desk staff to the room attendants and the breakfast organizers. We are making plans to come back in a few months!"

"Outstanding and Kind staff! I have never been to a hotel where people cared so much! We stayed two nights! The first night, we left our son’s shoes in the room when checking out. The shoes weren’t in the room when I went back to check because housekeeping put them in a safe spot! It was completely my fault, but they made sure to find them for us quickly! The rooms are very clean! EXCELLENT staff! Will be back!"

"Hotel is close to my work location when I’m in town. I am always greeted and treated well by the friendly staff and have no issues when I am here. Rooms are clean, AC is cold and water is always hot."

"GREAT location!! So many great food options around and very nice surrounding neighborhoods. Rooms had nice amenities, but im thinking one of the cleaning chemicals gave me a headache/ aggravated my allergies because I got a pounding headache in the first couple hours of being there. When we left to get food and explore the area it went away, and then within 15 min of being back in our room my headache was back. (My husband said it smelled a little funny/strong when we first walked in, but I didn't think so). The biggest inconvenience though was the doors that join with the neighboring room. As you can see in the picture, there's a good inch crack beneath the door you can easily see under. Our neighbors weren't terribly loud, but we could easily hear them talking late into the night and woke us up again at 6:30am on a conference call. I got the worst night's sleep and really messed up my following day at Kings Island. Kitchen is a bit small so we had to wait in a longer line, but we both thought the food was great!"

"Cons: I had a bad experience with having sounds from other rooms. Not at all sound proof. Kids have been very noisy and making noises from 9pm until 12pm. So be prepared to hear sounds of doors banging hardly, kid screams, stamping sounds in the night. That’s okay I can understand kids will be naughty but management needs to understand about working professionals and allocate our rooms where there is less sounds, as we will be working the day and we need a proper sleep to work the next day. Suggestion please allow some rooms for kids near by and other rooms specially for working people. Elevator was not working for two days as of now. Should check when they gonna fix that. Pros : 1. Breakfast is good 2. Room service is good 3. Management is helpful and they are good. Thanks!"