Homewood Suites by Hilton Toledo Downtown
101 North Summit Street, Toledo, Ohio, United States
About the Homewood Suites by Hilton Toledo Downtown
Homewood Suites by Hilton Toledo Downtown is a cozy and inviting lodging option located at 101 North Summit Street in the heart of Toledo, Ohio. This hotel offers spacious and comfortable suites that feel like a home away from home, perfect for both short and extended stays. Guests can enjoy complimentary breakfast, free Wi-Fi, a fitness center, and a relaxing indoor pool. With its convenient location near downtown attractions, restaurants, and shops, Homewood Suites by Hilton Toledo Downtown is the perfect choice for travelers looking for a comfortable and convenient stay in Toledo.
Photos of Homewood Suites by Hilton Toledo Downtown
101 N Summit St, Toledo, OH 43604, United States
Reviews of Homewood Suites by Hilton Toledo Downtown
"Really nice hotel with convenient valet parking! Would give 5 stars but the breakfast was a bit lackluster and they kept running out of food. Also had grits instead of oatmeal which was odd! Very friendly staff everywhere! Suite rooms need more than one trash can though between kitchen and bathroom area"
"We stayed at this Homewood Suites as part of a road trip with my family. We were excited for this relatively updated place to stay. Unfortunately, the lousy parking situation and unacceptable followup service really put a damper on our experience. For context, I'm a Hilton diamond member; I bring this up only for context, as this is theoretically as good as the service will get. The rooms are fine, more or less as advertised. However, when they say they have on-site parking, what they mean is that there is an unaffiliated garage next door that they'll direct you to. Unfortunately, if that garage is full, there is no recourse. In our case, there was a local baseball game that resulted in a full garage. We drove around, couldn't find parking, and were told we had to do valet. When we brought this to the attention of the front desk, they apologized and said we wouldn't be charged for the parking. Had the story ended there, this would be a far more favorable review. The following morning, we went to check out and the valet charge was on the bill. We asked the front desk to have it removed and she acted as if I was trying to scam them (you'd think my loyalty to their brand would be worth a bit of trust, if not the whole $25 I was requesting!). She said she would text the staff I spoke with the preceding night, and then either refund or not depending on what she learned. So we left without a checkout but still hopeful for a swift resolution. We never had any communication, so I called the following evening. All I was told was "your reservation is checked out." Looked on my bill and sure enough, I was charged for the valet. Again, not a huge amount of money, but just a really impressive job of fumbling what should have been an easy customer service win. For a $25 valet charge, you leave a loyal customer feeling untrusted and unvalued, and then don't even communicate why the decision was made as it was"
"The best hotel we have stayed at! Our room was amazing! We had a suite overlooking the River. The bed was very comfortable and the room was very clean. The hotel is perfectly located too. We went to a mudhens game and it was a quick walk to the field. We used the Valet service and it was amazing as well. Very fast and friendly. The staff at the hotel was very friendly too."
"Very nice, new hotel. The hotel itself is really nice inside. Not fancy but clean and well kept. Major bonus that it's attached to the convention center. Plus, if you like valet parking -it was super convenient for $25/day and the guys were really nice. If you want to park yourself there's parking garages for the convention center on either side of the hotel. The hotel is pet friendly too but only on certain floors so it was really nice that you can travel with a pet but if you don't, you don't have to hear them. The king suite was worth the price if you want more space and a full kitchen. Very soft bed and even softer pillows. For me, the room made everything worth it. Very comfortable. Nice swimming pool and gym too. Continental breakfast wasn't anything to write home about but there was lots of options and a bright, nice place to sit and eat. My only criticism was the restaurant NAPA closes early on weekdays and there's really nowhere else close by to eat at night. Otherwise, the food was expensive but good. Lots of wine choices and friendly wait staff. Lots of bars but very quiet at night downtown unless there's an event. Really nice walking area though. Walking along the river was awesome."
"Nice newly renovated rooms. Location is great, but hard to find parking with all the events, unless you use valet parking. Great view from the rooms on Homewood side. However, impossible to sleep at night. Extremely noisy, and had to change rooms. Thanks Hilary! Huge gym, probably one of the biggest one in the Hilton chain, well equipped, and clean. Breakfast area staff are friendly. Joe, the part time chef is a gem. The kale soup was one of the best I had in a while. See pic. Too bad the Evening social is now only on Wednesdays, while used to be daily before Covid. One of the front staff was very rude, arrogant, and shocking that her attitude wasn't corrected by the hotel manager. She certainly didn't make me feel welcomed, or appreciate my loyalty to Hilton. I was there for business, and moved on, but that's the hospitality industry, they shouldn't work in that field if they don't care about guests.... Rooms need better cleaning, dirty cups in the dishwasher, my coffee table with spills, construction debris not cleaned by the bathroom sink, and very obvious food debris on the rug, and tiles very sticky when you walk bare feet. So wear your shoes or slippers."
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