The Pet Spot,

2503 Norwood Ave, Norwood, OH 45212, United States

"After having a bad experience at another dog groomer for the type of dogs that I have, I took my 3 dogs here for a nail trim. They were all done within 15 minutes. Very professional and quick! We will definitely be back in the future."

"My two girls are older dogs and Pet Spot always helps them with their mobility issues. They help me get them into my car. I never worry about Z and Rikki when they are at Pet Spot. We love Pet Spot!"

"Over the past year, we have regularly brought our golden-doodle Jack to the Pet Spot for boarding, day care, and grooming. Our experience was great, until it wasn’t. My wife and I had read the cautionary tales and nightmare reviews online, and never thought that would be our story, too. First, let me say that I understand things happen with dogs. They get sick sometimes. Jack has come back from Pet Spot before with an eye infection, as well as kennel cough. We chalked that up as normal. On the other hand, what happened to our dog the first week of August, 2023 was a different story. It was, in our opinion, negligence of care resulting in nearly $500 of expenses following a week of boarding and day care. It could have been worse. That same week, friends we referred there had to take their dog to urgent care with serious G.I. issues and diarrhea following being at Pet Spot. They are out over $1000 and won’t be back. In our case, Jack came home to us with parasitic Giardia causing a bad case of diarrhea, an infection on his foot leading to painful swelling, an open puncture wound on his back, as well as a fracture of his paw nail where it meets the foot bone. He nearly had to have a surgical procedure to remove the infection. So, what would’ve made it right and had us considering bringing our pup back? Really any offer to offset our expenses that wasn’t contingent on signing a non-disclosure, confidentiality, and non-disparagement agreement. Initially nothing was offered, but then they came back and offered to pay for our first vet visit charges in exchange for our silence. The Giardia and foot infection could be considered risks that come with dogs being around other dogs, but with all the recent stories I’ve read about dogs getting sick there, I think it may point to a lack of cleanliness at their facilities, among other issues. Most of the staff at the Pet Spot we have interacted with are wonderful, and we will miss them. The management team, on the other hand, could’ve offered a bunch of different things to make this situation right. I kindly asked them to see if they could come up with something to help (a discount, partial refund of his stay when all this happened, a gift card). Instead of getting back to me with a response, I was told by their insurance agent to refrain from contacting them again. When you consider leaving your dog in their care, I hope our experience will provide insight on their facilities and how you could be treated if something goes wrong during your pet’s stay."

"We’ve moved far from Pet Spot and so it’s been a while since we’ve been there, but if Ken is still a part of Day Camp/Puppy Camp, he’s the best! He basically taught our dog how to dog. George went from anxious and unsure around other dogs to being great at playing and understanding doggie body language. If you have pup who needs some social skills/training, highly recommend having them work with Ken at Day Camp!"

"When I have to leave my Frenchie rescue girl, this is where I can trust her to be in the very best care. The staff is incredibly generous with their care and time, making sure that she gets the attention she loves so much and even introducing her to play time with the small dogs group! I will continue to bring her back knowing she is very well loved here when I can’t take her with me."