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Banfield Pet Hospital
156 Pavilion Parkway, Newport, Kentucky, United States
About the Banfield Pet Hospital
Banfield Pet Hospital in Newport, Kentucky is a renowned veterinary care institution dedicated to providing top-notch medical services for pets. Located at 156 Pavilion Parkway, this hospital offers a wide range of services including routine check-ups, vaccinations, surgeries, dental care, and more. With a team of highly skilled veterinarians and state-of-the-art facilities, Banfield Pet Hospital ensures that your furry friends receive the best possible care. Whether your pet needs a simple wellness exam or a complex surgical procedure, you can trust Banfield Pet Hospital to provide compassionate and professional care.
Photos of Banfield Pet Hospital
156 Pavilion Pkwy, Newport, KY 41071, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
Day off
Reviews of Banfield Pet Hospital
"Buyer beware! They have been charging me for a wellness plan that banfield breached the contract when they refused services due to the age of the dog ie- teeth cleaning etc. they refuse services but still expect you to pay the full price of all the services, then they update all the info to mt dad (therefore I never got a bill, it should have been cancelled, as I had not had the dog in 2 years. I have filed a BBB COMPLAINT. If you check out bbb, they are not a accredited bbb company with over 1000 complaints due to the wellness plan, this is a fraud and have been charging under my name… fraudulently, then charge 800 to MY CREDIT. I do not have the dog… I haven’t had the dog in 2 years, they should uphold their end of the agreement, if they can’t then credit what they will offer the pet rather than withholding services and not letting anyone cancel the program. File a BBB complaint, this place is a fraud and unprofessional."
"Buyer beware! When being sold/purchasing a pet wellness plan from this store, be aware of terms used such as “pre paid services, expiration date for services, auto renewal, automatic plan changes/upgrades/modifications on renewal.” Associates will use some of these terms when selling you the plan, while other terms are embedded in the contracts language that will be triggered on renewal without the owners consent. Our experience with this location has been extremely poor and we would not recommend its services. We feel we were and have been mislead on multiple occasions regarding plan renewals, monthly charges, services provided, changes/modifications to the plan. Here are a few things to be aware of… 1) the actual length of the plan the owners obligated to….the plan is for 12 months…we were told there was a 24 month obligation when trying to non-renew after the first 12 months. 2) The associates use of the statement that the vet services are “pre-paid,” this is a misstatement and we feel misleading. The associates of Banfield using this statement, facilitates and leads to an owners misunderstanding and confusion regarding the plan. Payment for services under the plans are not prepaid…they are paid for in arrears and considered only paid in full upon reaching the plans renewal date. 3) Automatic Renewal - The plan auto renews and can and will be upgraded by Banfield to a more costly, monthly rate without your consent. We were told that the contracts language states, Banfeild can modify the plan upon renewal if they feel it’s in the pets best interest. Example…adding dental coverage for the pet and thus increasing the monthly charge. You may not be aware of this until after the plan renewal and your first higher, monthly deduction out of your bank account. However, by this time the plan has already renewed and you are obligated for 12 more months. 4) Mid term plan modifications - If you change the plans coverage mid term, example….removing the pet dental coverage that was added at renewal, without the owners consent, the plan will be extended to a new 12 month plan upon the date of the change. So if you are 6 months into the renewal of the plan your “modified” plan will actually run an additional 12 months from the date you removed the pet dental coverage. (Which was automatically added at renewal without your consent) Lastly….You would be bettered served having vet services provided a different veterinary group. ..BUYER BEWARE!!"
"Dr. Martin and staff was amazing caring for my Kali! Can't recommend them enough."
"The Newport ky location is the worst vet and most unprofessional staff. They are money hungry and not transparent with treatment and cost. The staff and management is disrespectful and will try to blindside you with treatment and cost not requested DO NOT GO HERE! Save yourself the time, money and poor service."
"Treated my dog awfully! I have been a banfield customer for 4 years. I love the plan because I travel a lot, and I can always get my dog it, wherever I am. I have overall been very happy with Banfield, their plan, and how they have treated my dog. However, I went to drop my dog off for an appointment two days ago, and the tech that came to pick him up was awful. My dog is very sweet, obedient, and well trained. When the tech was trying to put leash around my dogs leg, he gently pulled his leg out. The tech stuck him on his nose and meanly growled "NO"... right in front of me... She then took him back, yanking and dragging him by his neck. I did not feel good about this at all and requested that my dog be brought out right away and we left."
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