Shaker Heights Animal Hospital

"Brought our new rescue pup here for his first visit. The staff was wonderful and caring, and the facility was wonderful. Really convenient - love supporting Shaker small business!"

"I love love love my vet. They helped us say goodbye to our bestfriend of 10 years and 2 months later they gave us an overjoyed welcome to our new puppy on her first visit to the vet. After getting to lick cheese and many many cuddles, Juno left loving the vet. And their new location is so well designed and beautiful. Shaker Heights Animal Hospital were angels. We had to have 4 adults get our dog out of the car on a stretcher and they were so kind and thoughtful and considerate. They were professional and empathetic. We had to put our dog down and we felt respected and were never rushed or pushed into anything. We will be forever grateful."

"Dr Welsh treated my 13 yr old cat for hyperthyroidism with I -131 in August. It was such an easy process and he is doing so well. Everyone was so friendly and efficient. I would highly recommend if you are considering this treatment instead of pilling a cat twice a day. He is so much more like his old self."

"Just visited SHAH on Friday for a regular checkup for my cat. The whole process was so smooth. I filled out a questionnaire the night before, and included my questions and comments. We needed regular shots, I had a question about my (giant) cat's weight and if it was too much (turns out he's just a fabulously freakishly big kitty, maybe a tad overweight), and I wanted to microchip my majestic fluffy overlord. On arrival, easy free parking with lots of room between cars to get in and out on the day I went. Signs direct you to walk around to the front of the building to enter, and we were greeted by name and taken right back to the examining room. The process of you and your pet passing through the building is choreographed and built around you and your pet, to minimize time and discomfort for you both. All three people I interacted with were friendly and helpful, and Dr. Kwan and Zoe especially so - they explained everything as we went, answered questions, prepared me for each thing as we went through the steps. Kitty was scared but they handled him gently and with care and he was fine. We were overdue for shots, but no shaming. At the end of the exam and shots, the credit card reader came to me, so we didn't need to leave the examining room. Then we were guided back out the building and to the parking lot. Overall very high recommendations! A couple notes if you're new: The new-ish location is on a triangular lot which is an advantage, but it might not be obvious to pull into the parking lot from Lee Road, then when you leave exit out the other side of the lot. Once out of your car, there's great signage to know which doors to enter and exit. No, it's not bargain basement vet care, so if you're concerned about cost make sure to ask (I asked about various costs on the phone before I went and they were very helpful with estimates.) Costs seemed reasonable to me, and I like the practice - clean, professional, caring, responsive, and they take care of people and pets. Finally, there is a charge for credit card use, so if you want to avoid that fee come with check, debit, or cash."