University of Toledo Federal Credit Union

"I wouldn’t bank here at all. Even though I gave her my Rocket number she couldn’t find my enrollment status. And therefore now I can’t be a member. She acted like this was something of my own fault. Good job Toledo. You’ve failed once again."

"The hours are inconvenient to working employees of UT. The drive thru should be open until 6p at least twice a week for those who work until 4 or 5p. We all can't make it on a Friday or the bank is closed for holidays in some cases."

"The UT credit union put on their annual meeting, it was very well organized and the staff did a great job to make the members feel welcome and appreciated. The management shared new low rate loan programs and a new introductory 0% for 6 months credit card. If you have a UT affiliation you should really look into the benefits of being a member. You get treated like family not just a number."

"I applied for a small loan on Monday. I got them the taxes they asked for on Tuesday. Wednesday I heard nothing and called and was old the loan officer left early at 1 PM... they close at 4 PM so I wouldn’t know until tomorrow. It’s now Thursday, 3 full business days after I initially applied. No one called me I had to call them multiple times only to find out after 4 days of wasted time that my loan was denied. No advice offered no option for a co-signer, nothing. I have a Credit score of 641 just pulled today. I applied for a loan for just $3500. I will be closing my account with this credit union. I had multiple loans with them in the past ALL of which have been fully paid even two car loans! Shame on you and your absolutely terrible customer service. The fact that I had to call you this many time is unacceptable Bev needs some serious training."

"In general, the bank tries to help its customers and give good service, but sometimes phone calls and emails are not answered. I lost all of my banking records after they switched computer systems. It made tax season very difficult. I couldn't get records of my utility bills for 2016. You're probably still better off banking here, instead of a commercial bank, because you will pay lower fees."