UH Richmond Heights Outpatient Campus

"I'm not sure what is going on at this location but I waited one hour and 18 minutes before walking out of the office. I made an appointment to be seen by the doctor for a routine annual exam. I waited in the waiting area over 30 mins then waited in the room over 30 mins. I could no longer take the wait."

"This “hospital” should be shut down! No wonder why Cleveland is ranked the WORST city for black women when it comes to livability including healthcare. I visited this hospital with the worst kidney and lower back pain I ever had in my life. I never in my life experienced a pain like that and since I did not know what it was of course I had to go to emergency. My family took me, I checked in and there was maybe 4-5 people in the waiting room throughout the night. I was sitting there in chronic pain for over SIX HOURS & I WAS NEVER EVER SEEN! I kept approaching the front desk asking for a doctor, a staff member, anyone that could assist me since I was in so much pain. They sent a white make nurse out to sit and talk with me and he informed me they were very busy and backed up.he was telling me this as I was the only one sitting in the lobby area. I went home and just dealt with the pain until having to go to another emergency room. A few weeks later this heinous, unprofessional, unkept and atrocious hospital had the NERVE to send me a medical bill!!!!! What was I billed for sitting in your lobby for 6 hours or signing in? For this place to be called a hospital is laughable."

"Totally dishonest and incompetent doctor Briefly saying i have leg nerve or nerves damage caused by a botched procedure done by doctor who did injection to the groin in order to block the nerves of groin without any ultrasound guidance at the end of december 2022. He did not just could not block the nerve of groin but he managed to block the nerve of.leg and even damaged it. He got me out from hospital with wheelchair himself. Since that day i have been suffering from new burning nerve pain, tingling, numbness and weakness and other functional issues began immediately after this procedure. I texted him the next day about that pain and he just ignored me and did not reply, moreover I did not get any report about procedure apart from billing cost where mentioned nothing about name of procedure, break down details of cost and name of doctor. Moreover right after the procedure we found out the medicine that was used on me was expired more than 7 months. We took pictures of this medicine with expiration date info on it. Now i have been suffering from horrible serious nerve damage pain 24/7 even if when i am bedridden. nerve damage could be permanent and it is not rare case for nerve damage. He is not experienced in chronic groin pain but lying to his patients to learn himself"

"This is the absolute worst Hospital ever. If you have a procedure scheduled at this facility I urge you to cancel. I have kidney stones. They scheduled a 2:00pm Surgery since they would not pass. I was told to get a ride to the hospital and be there by 11:30 am for a rapid covid test. They came outside to test me , then told meet wait at the curb. They lost the test and 3 hours later( in excruciating pain) they were still telling me to wait at the curb. The staff was horrible with the exception of 1 kind nurse ho let me inside at 2:30. I then waited until 5:00 for my surgery. I awoke at 6:30 to an empty surgery unit with one 2 nurses who could to answer any questions. The surgeon had left, I had no meds or going home instructions. My family was never notified I was our of surgery , I was bleeding through the sheets and dripping blood on the floor when I tried to stand up. Nobody was able to help and I was send home with no meds. The pain was horrible and the bleeding lasted 2 days. There was no follow up and the surgery wound up being a failure . I need the exact same surgery next week. This facility should be shut down. I hope it closes soon. I prefer to live with kidney stones rather than return to this disaster of a hospital"

"This hospital is horrible well let’s just say there emergency room is so unprofessional if you feel your on your death bed don’t go here. This use to be a great emergency room until all of the great doctors have retired and or transferred. Registration violates your hippa rights. The nurses accuse you of lying about what your there for then end up apologizing wants the facts are received and they see things for themselves. The security think that they intimidate you"