North Olmsted Urgent Care, LLC

"I was here yesterday and even though it was a longer wait of 1.5 hrs (they got slammed so understandable on the longer wait time), they were absolutely amazing. My 5 year son battled an on and off high fever which resulted in an ear infection and he was beyond miserable. He was so uncomfortable and upset and they were very sympathetic to how he was feeling. They offered to let me have him rest/wait in my car and they would call me in when ready, which was extremely helpful and let him rest till being seen. They were extremely attentive, efficient with the testing and thorough in the exam and genuinely and gently cared to help alleviate his discomfort. The doctor is a rare find. He has been one of the most patient, caring and understanding doctors I've encountered in ny life. It's very rare to have a doctor that requests a callback to check on how someone is doing as he did with my child. I have been here several times and each time they have been professional, courteous and caring. I'm sure with the high volume of patients treated regularly there are bound to be a few with a less than experience, but from all of my experiences (several) the past few years they have been amazing. In addition, the wait time is usually under 30 minutes from my experience unless highly busy. Highly recommend"

"Do not go to this clinic!! As a nurse I was disgusted by how my husband was treated. He came in and was told his blood pressure was too high and he needed to go to a primary physician to get it checked. The standard of care is to wait 10 minutes and recheck the patient's blood pressure. I was unable to go to the visit but if I was there I am sure this would have been remedied. Patient's beware, you must be able to advocate for yourself even if they say "no, we will not recheck your blood pressure." His blood pressure was within range everywhere else my husband went to get checked, even at the primary. He was already making lifestyle changes so the behavior he received from the first doctor and nurse was unacceptable. Do better, patient's need us to do better!!"

"The front desk staff were friendly and efficient. Beverly was wonderful. She quickly diagnosed my eye problem and sent my prescription straight to my pharmacy. I'll definitely refer my friends and family."

"We took my daughter in for a skin rash here. The doctor asked what we thought was going on and we said the initial spot she had looked like eczema but it seemed like it developed into something else. He told us we can’t know for sure unless we get a culture done, but he was convinced it was autoimmune (although my daughter does not have history of this nor is there family history). He prescribed an oral steroid. I have learned to always get a second and even third opinion so I made an appointment with a new family practice in the area and I also emailed our old pediatrician that lives in a different state. They both suspected that it was a contagious staph infection that was later confirmed by the culture. We got her on antibiotics immediately and then gave it to my other kids when we noticed they seemed to have the same blisters. This all happened before we got the culture back - my daughters skin blisters were spreading and she needed antibiotics asap. I’m very glad we got a second opinion. Mistaking a contagious staph infection for autoimmune is a big whoops especially as I was due any day with a baby during all this. This would’ve been very dangerous for my daughter, me, my other kids, and especially the new baby if we believed it to be only autoimmune. Also - the primary care was $40 for the emergency visit and this urgent care was $120 (both self pay charges). We definitely will not be returning to this urgent care!"

"Absolutely horrible experiences. I’ve had here the first time I went this year was initially for a strep throat. They said there was nothing wrong with me and gave me a little nasal pump. I ended up going to a different doctor. It turned out I had strep I’ve been had to go back to them for a UTI. They prescribed me the wrong medication that I was actually allergic to, and it was on file that I was allergic. Then they proceeded to never give me my lab results back and I had to go to a completely different doctor once again, the last time I went, I went to go get a physical for work. The lady could not figure out with the paper was keep in mind. These papers are no different than a high school sports physical. I go in, and she asked for my whole entire medical record as well as vaccines nowhere on the document does it say that they need that information she didn’t proceeded to say she would do it for $55 and they would do my physical but they would not sign off on it , you heard me right they would make me pay $55 for an incomplete physical. I completely went off on her saying that that’s just free money for you guys and I know what you’re wondering why would you keep going back I cannot live there prices for testing for strep and UTIs are very cheap only $15 but honestly their doctors need to stop flashing their Gucci belts and go back to medical school ."