Mercy Health - Monfort Heights Family Medicine 3301 Mercy Health Boulevard, Cincinnati, OH 45247

"I have nothing but great things to say about Montfort heights medical place staff and the who thing, I have amazing doctor, dr day takes his time to listen to you , he’s very kind, compassionate, I never feel rushed, he helps me with my anxiety, he educated me on my conditions, and he works with me cause I can. Be very stubborn at times I greatly appreciate this man and all what he does for his patients, I highly recommend him, he takes good care of patients and has a very compassionate heart for all of us, I love nursing staff too always had good experiences with all the nurses they always helped me with my aniexty as well, and all the office helped has been helpful kind nice peaceful and very caring always asked me how I am doing and it’s a great medical building and they make you feel like family literally really"

"The doctors there are great. The medical assistant there are ok, I sat in a room for 30 minutes before because I was misplaced and the next thing I know I was getting a call while in a room wondering where I was at. The office part is terrible. They will cancel appointment without calling you, high wait times to see a doctors, attitudes, etc. But it worth dealing with them to see the doctors in my opinion."

"My children’s PCP is Dr Day and they absolutely love coming in for routine check ups and any sick visits along the way. He makes them feel so special and he really listens to any concerns I have."

"I or my children have seen Dr. Day, Dr. Mattingly, and Dr. Pomerleau. We felt very kindly taken care of. The nursing staff is very kind as well. I highly recommend this office to all the families I know! Dr. Day is excellent with children. I have never had to wait in the waiting room or patient room for more than five minutes. The best office we have ever been to for pediatrics!"

"My mom had an appointment at 8 AM. We arrived in the clinic at 8:16AM and waited 1 minute to checkin since there was a patient ahead of us. Front desk told us they can only accept if it is 15 minutes late. We were 17 minutes late and I explained that we had to wait for parking spot (mercy west medical office, white building next to main hospital has horrible parking ). After confirming with Dr. .....(want to keep physician name secrete) we were told to reschedule appointment because we were 2 more minutes late. What surprises me is not the fact that we were sent home empty handed but the fact that Montfort height mercy health runs its clinic like a movie theater. Dr .... did not think once to ask the reason for visit before sending us home. What if my mom was there experiencing symptoms that is related to life threatening conditions such as stroke, cardiac arrest or sepsis. It might be that particular visit that could have saved patient life? There is difference between ‘no’ at movie theater and doctor office. No at doctor office sometimes has something to do with patient life or death. I know she has right to send us home but as a physician isn’t it her duty to make sure patient has no life threatening conditions before rejecting his/her appointment? This made me question Mercy Health’s mission and core value."