Cincinnati Eye Institute

"Visit for measurement for cataract surgery; measurements completed; and waited 1 hour and 35 minutes; went to desk and asked when I would be called back; person at desk reported there were still 3 people ahead of me; I explained that I would wait another five minutes; 5 minutes I went and ask to reschedule my appoint to see the physician, I was told I could reschedule; however; I would more than likely wait the same amount of time. Explained I was considering cancelling the surgery, and the person went in the back and returned and took me to a room; the physician may have with me for 5 minutes; I did receive a paper about the surgery, the physician did not provide and risk or information about the surgery. I left and when I got home the office called and asked if I was in the office; told the person, that I was home, she explained, I did not sign the permission papers; told the person I was sitting in the waiting room for over an hour I could have signed the papers at that time; I decided to cancel the surgery as this appeared to be a assembly line. I did receive a survey email and gave a low rating and an email was returned stating sorry for my experience and someone would call to discuss. I did not receive any return call."

"20 minute wait to go back for initial exam. Assistant very thorough and explained everything that was being done. Doctor was thorough and offered suggestions for my situation. Felt exam was thorough. Staff pleasant and helpful."

"Went in for Secondary Cataract's. I was worried about my vision! Everyone put me at ease & Dr. Meier made me feel very comfortable!"

"It started as soon as I walked in. The staff was amazing. All my concerns were answered. And I left filling so much better about my vision and the future. Keep doing what you're doing."

"Dr Bisig was very thorough and I received a state if the art examination. Got to have some Lazer done so will see how that goes. Definitely would recommend them for all your eye care"