University Health Services 2751 O'Varsity Way, Cincinnati, OH 45221

"People behind front desk began doing racist Asian accents to each other. They stated they were going to have a competition over who could do the best Asian accent. An older man came out and began making noises like a second grader would to demean Asian people. All participants where white. I have never heard workers in any business be so disrespectful. This occurred at about 2:55 on 11/27/2023. I received other witnesses contact information and would like to file a formal complaint."

"Isidro Risma was the on call doctor when I called to get medical advice this past week. I was in extreme pain so much to the point where I was having a breakdown unsure of what to do. Immediately when he picked up the phone he sounded annoyed and I didn't even get two words in before he interrupted me to tell me it was an on call service and basically to get to the point. I have never felt so dismissed and disrespected by a "doctor" in my life. He kept trying to rush me off the phone and our conversation lasted only 6 minutes. I understand you're on call but you have a duty to your patients as a doctor. I've been dealing with these issues for over 2 years and just wanted someone to give me advice on what to do after having an extreme flare up. The call left me feeling extremely frustrated and dehumanized, it honestly made me never want to go to UC health ever again. I would rather try to self diagnose myself then attempt to get any medical advice from this person."

"Received a false diagnosis and they did not listen to me when I said the medication was making me feel worse. In fact they just wanted to increase the medication. Went to a different clinic and found out I had an entirely different condition and now I'm doing good with the proper medication. If you're going here for routine vaccines or checkups it's fine but if you have serious concerns I would just go somewhere else. Giving one star back for the pharmacy though. Best medication prices you're going to find. Luckily they accept prescriptions from outside clinics."

"Very long waits, very overpriced compared to other health providers in the area, quality of care isn't that good, test results take too long to get back, too hard to make appointments, and you have to listen to a full minute of robots talking before you get to a human. Couldn't be that much worse. Go somewhere else."

"I would give this facility 0/5 stars. I have actually never been more disrespected in my entire life. I have been trying to schedule a dermatologist appointment for 6 months, have had to reschedule twice do to the dermatologist only being able to come 2 days out of the month. I finally was able to schedule an appointment on a day that worked for me and the dermatologist 6 months later, I had to request the day off. I get there 2 mins late (even called to let them know that I was running a little behind) and they tell me I have to reschedule and the only time I can get in again is 5 months away. Complete BS. I have never had such a hard time trying to schedule a doctor appointment nor been treated like the way I was treated by the individuals that work there. The people that work there were not caring individuals, disrespectful, and everything that a healthcare professional should not be. I work in healthcare myself and will always advocate for my patients. It was obvious these people do not care about their patients. The people who work here act as if my health did not matter. I will never recommend or go to this facility ever again."