Mercy Health Urgent Care, Western Hills 5555 Glenway Avenue, Cincinnati, OH 45238

"This was my first time at an urgent care and my experience was very good. I came in Saturday morning a few minutes after they opened and was the only one there. I was taken back after only waiting a couple minutes. All the staff were very pleasant and helpful. NP named Karly was caring and knowledgeable. She examined and discussed my issue very thoroughly and wasn’t trying to rush which happens a lot at other medical facilities. She gave me different options and didn’t recommend any unnecessary tests/labs. Karly provided sound advice and made a referral to a specialist that I can go to if my problems continue, which is good for a whole year. Overall I would definitely recommend for non emergency issues when you can’t wait for your PCP and need to be seen right away."

"Really nice and clean facility. I loved how caring and prompt the whole staff was. I went In explained what was going on. The Ma took me back immediately! Doctor Sanders was great! He listened and took his time accessing my situation. I would definitely go back in the future if need be."

"Me and my son were sick so we came to urgent care in western hill (Mercyhealth). The front desk person named Ebony is very unprofessional and was very rude has no manners very disrespectful to me in front of my 13 year old son that was home from school today due to be ill this is the second time I have been in contact with this person twice and has waited on me and my child twice and everytime she waits on us She has a bad attitude rude as can be she should not be at the check in desk she was with another person today and she told the person to be quiet when she was speaking to me. Very unprofessional and should not be working in this line of work her bedside manner are awful and just down right rude and nasty mouth and attitude. Not good with people at all."

"My roommate is getting over vomiting and diarrhea. I started having similar symptoms with no vomiting yet. I asked if it would be good to come in as their website lists vomiting but no diarrhea. I was advised to wait until I get better to call back. This makes no sense"

"This clinic was AMAZING! This was Labor Day weekend also. My daughter had strep throat. She has just moved to Ohio and was not sure where to go. I selected this place for her bc even though their google rating was a 3.5 I saw that the management took care to respond to not so great reviews by having unhappy people call the office to resolve their issues. I thought a place that will do this is worth trying. She had went to a DIFFERENT clinic the day before and they refused to give her medication and told her it would be better in 3 -7 days. During the night she continued to get worse. She went to this clinic and the staff and Dr. Aaron Freeman, were amazing! The wait was a bit long, but WELL WORTH IT! Thank you so much!!"