Extended Stay America Select Suites - Cleveland - Mentor
5650 Emerald Court, Mentor, Ohio, United States
About the Extended Stay America Select Suites - Cleveland - Mentor
Extended Stay America Select Suites in Cleveland - Mentor is a comfortable and convenient lodging option located at 5650 Emerald Court in Mentor, Ohio. Perfect for both short and long-term stays, this institution offers spacious suites equipped with all the necessary amenities for a comfortable stay. Guests can enjoy fully equipped kitchens, free Wi-Fi, on-site laundry facilities, and a complimentary grab-and-go breakfast. The location is ideal for those looking to explore the Cleveland area, with easy access to attractions, dining options, and shopping centers. Whether you are visiting for business or leisure, Extended Stay America Select Suites in Cleveland - Mentor provides a cozy home away from home experience.
Photos of Extended Stay America Select Suites - Cleveland - Mentor
5650 Emerald Ct, Mentor, OH 44060, United States
Reviews of Extended Stay America Select Suites - Cleveland - Mentor
"This is the nastiest hotel I have ever stayed at in my life!! I checked out after one day due to the never cleaned room and was told I would go under review in order to get my money back!! I will follow a complaint with the BBB since no one is able to help me after taking over $800 out of my account and putting me in a dumpster room!!!!"
"Room smells a bit like an ashtray, other than that nice n clean. We like the kitchenettes so takeout isn't the only option for meals."
"I booked a stay a week ago in advance. I’ve been trying to pay for the stay. I’ve called twice a day, different times a day. I even called the customer service number. For some reason the front desk is not to attentive to customer needs. For the first 10 minutes I was told my reservation was not there. After the clerk realized he kept forgetting the 0 in my confirmation number, once I repeated the 10th time he finally found it and said “oh yea it’s here but you can’t pay for it.. call back for Sean. “ I’ve been calling for Sean since Wednesday. Unable to reach him. The stay is Monday and is stil not paid for. This sucks because when I don’t show up then I’m charged. To be this negligent with customer service, customer accounts, and hotel business is unacceptable. I’ve been patient etc.. it does not matter what you say.. it seems as no one is good at resolving issues. I thought this would be a nice place for me to stay for my college semester. It’s just so frustrating because most of the time the poor business reflects the customer with fees."
"It is not very often that I take the time to write a review but felt the urgency with this hotel. Stay away from this hotel. Do not go here. In my stay I dealt with fights in the hallway, noise at all hours, drug activity in and around the building. The 2nd shift is managed by a woman and an elderly man. They both treat people with the most disrespectful I have ever seen. Both of them would close down the office early and not help you when needed. The fire alarm went off at least 10 times during my stay. The police who I know many of them would be at the hotel weekly. If you complain to the 2nd shift they threaten to kick you out. It's almost like a college dorm. I beg of the daytime manager to reprimanded these two employees. They need to be held accountable for the way they treated me and many others. If you stay at this hotel, you place your safety in jeopardy. I will say this, Sean the daytime manager is excellent. He went above and beyond to help me."
"I’ve never been more disappointed in a hotel. There wasn’t any lobby to speak of, which was odd. I called for someone to check us in and waited for a solid 10 minutes. We were treated like an inconvenience. The stench in the hallway was overwhelming. It reeks of stale cigarette smoke and pot. The room itself was disgusting. The floor was sticky. The beds were full-sized cots and very uncomfortable. There was empty ice cube trays in the freezer instead of ice. Cigarette burns on the toilet. We paid $167 to spend the night in a very uncomfortable, unwelcoming and disgusting room. I should have read the reviews before booking, as it seems many other people had similar experiences. Very disappointed."
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