Dr Rick Cherry, OD

"This is a response to Vanessa Wright's review below. Unfortunately we are unable to login and respond under the Dr Rick Cherry, OD account. We are sorry to hear you are unhappy with your last telephone experience with the office. By law an eyeglass prescription is good for only two years. The prescription you were requesting was well past the two years. As we explained, you can get a copy of the RX. The prescription will say its expired. Two years ago we were going through the COVID outbreak. During that time Dr Cherry O.D did only allow one exam done at a time due to social distancing and the size of the waiting area and exam rooms. Please feel free to call the office if you would like to discuss this further."

"This place use to be a great place when they were on Monroe St. But now I don't know what's going on. I use to bring all 3 of my kids there to get glasses and when I called back to set an appointment 2yrs later it was only 1 child at a time. Now I just called for my kids prescriptions so I can buy their glasses online and what do you know The script was only good for one yr. Other places are good for 2 yrs. Needless to say the rules they made(which I'm pretty sure the receptionist set them herself) are the reason I will be taking my business elsewhere."

"Terrible now. Used to be great when on Monroe but they messed up my glasses, completely bent the frames and did nothing about it and now have messed up my contact prescription but don't want to get me in to fix. Done with this place."

"Called to ask about glasses adjustments. Jessica stated adjustments are only made on mwf 8-4p due to COVID. Ok, so I ask are there any late day opportunities or appointment that can be made for those who work until 5p? She said no. Ok, my next question was, so can I drop them off for the office to perform the adjustment on their schedule and I can pick up my glasses on their next business day that they are open later. She tells me you can drop them off but only can pick them up on MWF 8-4 because that is double doctor day. This makes no sense as I am only coming in to pick up glasses that they will have already adjusted. I just need the frame straightened, I am not needed for that. Also, they continue to hire younger people that isn’t good with customers. I have been a patient of dr. Cherry since he was on Monroe st and Duckey was working with him. Many years ago, but this is making me want to find a new dr as this younger generation don’t know how to have exceptional customer service. I shouldn’t have even had to trouble shoot to see if there were other options (by me asking more questions) when she should have said can you drop them off. But instead she was very cut and dry as if she didn’t have time for my issue. Then she asked are the glasses 1yrs old or so. Yes but what difference does that make if I purchased them from that office, I’m not returning them only adjusting them. Hell Walmart adjust glasses rather you purchased them from them or not they just say they aren’t liable. So what difference did it make if I bought them 1 or 2 or 3 years ago. She probably didn’t think I purchased from them or either wanted to see the type of insurance I have. Her name is Jessica if you are interested."

"Super nice Dr. and staff. I changed my mind on the kind of glasses I wanted for myself multiple times. They were very nice and helpful and very patient."