Newton Boarding & Grooming

"Great with dogs. My dog loves going there!"

"They are always take great care of my dogs and they love going there!"

"They took wonderful care of our dogs! We'll definitely be back!"

"Normally I do not write reviews, but the overall customer service provided needs to be addressed. We have been using Newton for 8+ years, and have had no issues. We have always thought that their boarding prices were very fair, and they always took great care of our dogs, and would go above and beyond. We recently travel for a short weekend trip, and upon my daughter and I arriving with our 3 big dogs to drop them off, we were greeted with a young lady who we had never seen before and who didn’t seem to be happy at all. My daughter accidentally lost control of 2 of the dogs after entering the office. The young lady explained that they couldn’t go in the back because other dogs could bite them, which is understandable and she helped us quickly gain control of them. She closed the doors to prevent our excited dogs from escaping, just in case. As the dogs were being taken away to their respective kennel, our youngest dog sniped at the young lady as she had reached for his front color around his neck instead of the leash. He was nervous as it was only his second time, so I get that he wasn’t familiar with her and I scolded him for trying. He didn’t bite her, as I was holding him down and no bite marks could be seen when leaving the dogs or picking the dogs up; 4 days later after. I felt bad just because our dogs normally get along well. No other issues arose while dropping off the dogs. While traveling we did confirm who the young lady was and learned that it was the manager of the facility. At this point, we were going to drop the incident and leave it as a nervous dog and young lady having a bad day at work. It happens to everyone. After getting back from our trip, my wife picked up the dogs. Before releasing our dogs, the young lady berated my wife about how the kennel didn’t beat dogs and that it wasn’t nice putting something on Facebook (we didn’t, nor any public social media; but I am writing this review because of it), and she was a manager for 15 years and knew how to handle dogs. My wife was told that they wouldn’t put up with dogs trying to bite, and that we should consider going somewhere else. She claimed that the owner had eye site to the incident when we dropped off the dogs, but didn’t realize that she closed the doors inside of the office when we dropped off the dogs, and no one but us three were present. Being transparent, our oldest dog can defiantly get touchy when someone tries to brush him. Newtons has none the less handled him with care, and this was never a concern. What I didn’t feel was appropriate was that the young lady felt necessary to berate my wife in front of my youngest son (who neither of them were there to drop off the dogs and didn’t know the whole story). I decided to call and speak with the manager, but after only getting out a few words to explain the situation, she hung up the phone. As stated, this is the first issue we ever had with Newton’s. Unfortunately, I think it needs to be the last. I think they have forgotten they are truly in the customer service field, and watching dogs is a byproduct of that service, and we are the clients. You do not treat your customers that way, no matter the circumstances."

"I have used Newton's now for 3 years. My Raine knows when we are getting close and paces from side to side because she loves the staff there and I trust them with my best friend when I can't take her with me on trips. This is her watching me as I took her overnight bag out to the car..."