West Chester Veterinary Center

"Horrible customer service. Were incredibly rude and disregarded my concerns for my pets cough when I called in. Told me that the medication wouldn't work unless I gave it to him (duh) after I had shared that I had given it to him but was simply asking if it was normal for his cough to sound the way it did and if I should be concerned. Was never given an answer on if/when I should worry and ended up calling an emergency vet who was willing to listen to the cough over the phone and tell me if I should be concerned. Was told during my first visit with them that the tighter test was optional for my puppy and then was told by the vet the following visit that he "had" to get it. Suddenly a $100 blood test was no longer optional? I started taking him to a new vet and the prices are much cheaper and the service is much better. They shared that the tighter test is really only necessary when you don't plan to keep up with vaccinations. Ended up canceling my puppies neuter appointment with West Chester Veterinary Center because my new vet will be $200 cheaper and they seem to actually care about the health and wellbeing of my pet."

"Cannot recommend more. I needed a vaccine updated for my pup who needed last minute boarding so I could travel with my small children out of state. I called on a Saturday and they got us in the very next morning first thing at 10am (had same day available as well!). I asked for help getting my dog inside as my kids were with me and they did just that! Within a few minutes of me texting my arrival, a super sweet tech came to get my anxious dog. I warned her that she may have trouble getting her in due to her fear of new buildings and people/doorways. GUYS. She went RIGHT IN, tail wagging! Unheard of for my rescue of 5 years! She was done with her examination, vaccine, and nail trim in under 20 minutes! The vet called me and asked if I knew about some ongoing skin tags, other observations she’d made, and made sure everything I asked was completed. Super thorough and kind! I have switched full care to this center after our amazing experience."

"I recently moved to this area summer of last year and had to find a new vet for my 11 year old miniature doxin. He is very, very important to me and has had a few health issues in the past that make him a tad delicate (to me anyway). After using my previous vet for 10 years, I was very nervous and reluctant to find a new vet, and needed up choosing this one after looking at several places. In the 6 months I’ve been here, I’ve had to take my pup to this vet several times for general check ups, nail clippings and different bloodwork for a new medication he’s on. I’m also getting his teeth cleaned next month - I’ve been here a lot. I literally could not be happier with how this vet treats me and my dog each visit. If I had a magic wand and could wave it, there’s nothing I would change. They treat him like royalty, respect all my wishes how to handle him, and are very thorough and detailed with everything they do. The doc that has been looking over him will answer every one of my million questions with absolute patience, never rushes me to leave and even has called me on the weekends to give me updates on his blood work. I am the picture perfect definition of a helicopter parent with my dog and am very nervous trusting anyone with him, but not here. I would recommend this place to anyone that would listen, and feel very fortunate I found them."

"Very friendly and knowledgeable staff and veternarian. First puppy visit and Ericka the technician was very friendly and thorough with all the knowledge. Dr Bonner was very good and nice and could tell she really cared about your dog. Explained all that was needed and why. Answered all our questions too. Feel very comfortable about bringing our new dog here. Dee and Denny"

"We got a new puppy and made our first visit to West Chester Vet. The office was very easy to work with and got us scheduled right away. Check in was easy as you text from the car. This avoids sick or aggressive animals and adds to the positive experience. The place is clean and every one friendly. The vet was informative and allowed questions. Very nice and caring for our dog. Appreciate the care for Riley. Thank you and be back soon. Stan"