Cleveland Clinic Lakewood Medical Building

"I've been going to this place for a while now and every time I wait around 20 min past my appointment time to be called in. And then when I do get called in finally, I still wait another 15 while the provider comes in. Today, 30 min later and no one called me in. So I checked with the front desk if I'm even checked in because it's been awhile since I got there, and everyone else were being called in but me. So 10 min later, no update for me, I got up and left. I understand things happen and providers fall behind, but every single time?! No thanks. I'm done with this place."

"Wow, I'm glad I dodged the bullet. It's so sad though because I just moved here and was simply looking for a new provider, and Dr Ekman's video resonated so well to me and what I was looking for in a provider BUT the RUDE UNFRIENDLY front desk ( yes the young black one and middle age/old white woman left me wondering about the practice in general phewww :("

"I've been going to the Lakewood midwives and obgyn since I was a teen And now I'm 41 and I've never had a bad experience. I just saw Dr Mikol and it was quick and she was very helpful, she also made sure to get my referral over for my additional diagnostic testing for my mammogram!"

"I went here for my first ultra sound, if I could give a half star I would. Ashley Ragone my ultra sound tech was extremely cold. Wasn’t informative, or personal at all. Seemed to be rushing through everything to just get it done so we wouldn’t be wasting anymore of her time. The only good thing that came out of it was the ultra sound pictures of my baby. As for the doctor, Edward Chien the M.D was also very short and gave off the impression that our questions weren’t valid. At the beginning he wasn’t even gonna come in to talk to us at all, the tech told us we could leave because everything looked fine. But we insisted on talking to the doctor for questions. I was excited for my first ultrasound appointment, this really discouraged me due to the treatment and lack of care. I’ve had issues in the past with the OB in that building as well. I don’t recommend this building at all! I was more excited to leave honestly."

"OBGYN receptionist is very rude. They are not accommodating and when it comes to someone being pregnant they do not make you feel comfortable. Completely stressed out my wife, she started to get emotional due to being pregnant and the employees started to talk about my wife negatively. This is unacceptable. You need to work on your customer care your dealing with expecting mothers you NEED to have leniency and compassion. This is probably why they have not received and awards sense 1998. Also not the first person to comment about the professionalism of the agents at the front desk."