Subway 14 South Main Street, Munroe Falls, OH 44262

"If the front of the store, where the customer can see the food, isn’t clean imagine what the back of the store looks like. I want to go back here badly because of the convenience of location, but the food prep area is always filthy."

"The one girl that works there is just strait up mean and rude. To the point where I had TRIED to order online so I don't have to actually interact with her. But after ordering online 3 times only to get there and then being closed I tried one more time and my order was wrong. One time she dropped a knife then kicked it across the floor and started slamming the metal bins on the counter. She slams the meat onto the sandwiches. She made a person who already had their sandwich started wait while she made my 3 foot longs. Today she told me and my fiance that we had to wait to order because she had 4 online orders. I get the feeling that I am a HUGE inconvenience to her. I am so confused as to why customer service isn't important to this store and the owners. I read a bunch of other reviews and at first I thought it was personal that for whatever reason she just didn't like me. But I see now that other people have had the same experiences... maybe customer service is dead. We left today but I usually spend at least 20-40 depending on what family members are eating. Then they want a tip before you even pick up an online order. And the credit card wants you to tip when you go in."

"My wife and I went in and the lady asked us to wait while she finished another order, no problem. Then after five minutes she started our order. As soon as our sandwich came out of the oven another customer walked in. Instead of being asked to wait like we were, she left our sandwich to cool on counter while she built this new one only returning to our order after the new sandwich was built and in oven. Poor customer service."

"Walk ins wait at least 15 mins. to even start to get a sandwich made, they cater to pick up orders it seems, every time I have been there it is the same, not going to even try to go to this location anymore, tired of the wait and the girl that always seems to be working is rude and seems bothered by walk in customers, no thanks, there are many other locations to go to."

"My family and I placed online orders two days in a row at the Munroe Falls location. Both orders were extremely sloppy. We let the first night go because the lady making the order was an older lady who appeared stressed out when we picked our order up. The second day we picked up our food it was made by the same employee. No name given on the receipt. I attempted to contact the store manager but no one picked up the phone. My sandwich was so sloppy made it literally looked like it was thrown on the floor then stuck in the bag. See photos below. We asked for extra sauce on our sandwiches and you could barely find any. The sandwiches were so poorly put together my son didn’t even want to eat his. Sloppy is literally an understatement. The individual who made our orders should not be working there. I’ve bought sandwiches from several subway locations and never have I had such a poorly made sloppy sandwich. Toppings sliding off and the bag itself so messy I couldn’t even put my hand in the bag. Very very disappointed and angry at my experience at this location."