McDonald's,

4757 Tuscarawas Street West, Canton, OH 44708

"Something must change at this McDonald's. I wish I had a better story to tell, but my experience here one evening last week was so incredibly bad, I feel it's necessary to get someone's attention. The crux of the issue is that better management, training, and WORKING EQUIPMENT is crucial before anything will improve. Let me explain. I preordered on the app. Nothing weird, an offer for a free Big Mac with a minimum purchase. I put the Big Mac into the cart, added a large fry, and a large Coke Zero. I paid. Pretty simple, right? With the drive-thru order code glowing on my screen, I pulled into the McDonald's and to my utter delight, NO CARS were at either drive-thru speaker. I pulled up into the inside lane, and got a recorded message that said to 'go ahead' with my mobile order code if I had one. I read it off, and waited. Nothing. I read it again, said 'hello?" and waited. A voice said 'hold on a minute'. So I sat there patiently. Another car arrived, pulled up to the outside lane speaker, and to my disbelief, I heard the driver ordering. I said 'hello!?" again to my speaker, and just got clicks and static back. As I watched the car from the outer lane PULL AHEAD OF ME, (is there anything more infuriating?) I decided to just pull to the first window before anyone else got ahead of me. I had to wait behind the line-cutter, as they sat and sat at the pay window. Well no wonder, the line was solid up to the food window. So no one had moved, the entire 3-4 minutes I'd been there. And we sat. And sat. Eventually, I was able to get to the pay window, where the very young girl had no idea what to do with my mobile order code, saying 'oh, you were on the inside lane? That's the girl up front taking orders from that side". I couldn't even move ahead, as the line was once again stationary. When I FINALLY got to the food window, the girl tried to hand me a bag, to which I said - Big Mac and fries, right? She looked at me blankly. I held out my phone, she took it into the restaurant, and showed someone else. Somehow, they came up with a bag and said 'this is probably someone else's, but it's a Big Mac and fries'. I accepted the bag, then asked for my Coke Zero. She sighed, clearly overwhelmed, and turned to the drink-filling machine. WHICH WAS NOT WORKING. I watched her and a male employee try to get it working (while I wanted to scream JUST GO GET IT FROM A DIFFERENT STATION!) but no, they kept on trying. Eventually, she opened the window and said 'you'll have to go around again, we can't get the drink machine to work'. A quick glance in my mirror showed me 5/6 cars stacked up behind me. No WAY was I going to wait again for a Coke. I apologized and said "I can't, I'd never get out of here." She shut the window again, disappeared, and finally came back with my Coke. I told her to hang in there, it looked like a tough day. I believe it was 13 minutes total from the time I approached the speaker initially. It seemed much longer, but I'm trying to be accurate. So what can you do, McDonald's? First of all, take orders IN ORDER of when people arrived at the speaker. Do not, under any circumstances do this out of order. It causes rage and fury at those who get skipped over, who were rightly there first. Secondly, don't have children working the pay window who have no idea which orders are from which car and therefore no idea if it's an app order (prepaid) or someone that needs to pay on the spot. Thirdly, for crying out loud, have WORKING EQUIPMENT. If the drink filling machine at the drive through is out of order, get an employee stationed at the other drink dispenser, filling called-out orders so your drive through is not a steaming pile of utter crap. In conclusion, the fries and Coke were good. The Big Mac was anything but 'big'. I've never seen such small (3 1/2") patties on a Big Mac, nowhere near to reaching the edges of the buns. It looked like a sandwich for toddlers."

"Perfect stop at this McDonalds location. The restaurant was clean and well maintained. Staff was pumping out orders through the drive-thru and our order was up super quick! Kyle also got to play for a bit with some nice kids at the playplace. Love the Christmas decorations and artwork. Food was on point, all in all perfect score."

"Store was filthy! Trash overflowing at the drink station which was rusty, filthy, and malfunctioning. Orange soda had 2 additional streams of water coming from the cracked housing and ran all over my hand,Both ice dispensers were out of ice, there were no medium lids for my cup anywhere to be found (in fact most of the lids and straws were barely stocked). I had multiple gnats flying around my table. My food was hot and fresh enough and the girl who got my ice from behind the counter and brought my food out was friendly enough. This might not be the filthiest McDonald's I've ever dined at but I'd definitely say it was in the top 5. If corporate came in and saw what I did heads would roll!"

"This is literally the worst McDonald's I've ever been too. This is the whole store if so filthy and dirty. Pop machine has mold all over it, with Nats. The floors are definitely not clean nor is the play place. Tables were sticky and so was the floors. And the service was bad. I didn't get my order right, like always at this location. And the guy getting my fries didn't have gloves on and he was touching them with his hands. And the girl at the window was cussing up a storm. I will never bring my family here ever again."